Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients toughest problems and enabling them to thrive in the digital era. Join us and Be Cognizant!
Qualifications:
- Bachelor's Degree
- SPE 13 years in Operations / Back-office support
- Shared Services / BPO / MSP / Service Delivery
- Customer Operations / Vendor Management / Compliance roles
- Stable tenure (avoid frequent <6-month stints)
- Basic system exposure (MS Office,Ticketing)
- Candidate is comfortable with shift / SLA expectations
Extended Workforce Management
- Program Management: Largest Search Engine Company/Program
- Stakeholder Management: Close quarters stakeholder management with Vendors / Suppliers and FTEs
- Operational Support: End to End support such as Chat, Tickets and Office Hours
- Customer Service Mindset: Strong empathy, patience, and problem-solving attitude.
- White Glove Experience: Demonstrated ability to support clients through personalized service models
- Communication Skills: Excellent written & oral english for clear, concise, and professional chat communication.
- First Contact Resolution Focus: Ability to diagnose issues quickly and provide effective solutions without unnecessary escalation.
- Multitasking: Capable of handling multiple chats simultaneously while maintaining accuracy.
- Technical Proficiency: Comfortable navigating CRM systems, ticketing tools, and chat platforms.
- Adaptability: Able to work in a fast-paced, evolving environment with changing priorities.
- C-SAT: Consistently achieved high CSAT through strong ownership and a customer-first approach.
Process Adherence
- Follow SOPs and compliance requirements
- Execute process-driven work with high accuracy
- Communicate clearly with internal teams and external stakeholders
- Adapt quickly to tools, workflows, and SLA-driven environments
Why Join Us:
At Cognizant, we don't just offer jobswe build careers that thrive in the digital era.
- Growth That Matters Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You're not just filling a seatyou're building a future.
- Support That Empowers A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.
- Impact That Inspires Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.
Your future starts heregrow, thrive, and make an impact with Cognizant.
