On-Site Server Operations & Maintenance Engineer

We are seeking a hands-on On-Site Operations & Maintenance Engineer to support the dayto-day operation, maintenance, troubleshooting, and lifecycle management of high-density server clusters in Southeast Asia. The role covers server hardware, network connectivity, Linux-based systems, cluster monitoring, incident response, vendor coordination, inventory control, and deployment support. The successful candidate will also provide day-to-day guidance to junior technicians and help ensure that operational activities are performed safely, accurately, and in accordance with SLA requirements.

Key Responsibilities

• Support reliable 24/7 operation and maintenance of server clusters and IT infrastructure.
• Perform installation, racking, cabling, hardware replacement, firmware updates, diagnostics, and preventive maintenance.
• Troubleshoot server, storage, network, OS, and connectivity issues; escalate complex cases to engineering teams, OEMs, or vendors.
• Monitor cluster health, alarms, capacity, and performance using DCIM, BMS, ticketing, and monitoring systems.
• Guide junior technicians during operations, maintenance windows, incident response, and deployments.
• Maintain accurate records of assets, spare parts, maintenance history, and incident tickets.
• Develop and improve SOPs, MOPs, EOPs, troubleshooting guides, and shift handover documentation.
• Coordinate with operators, network teams, OEMs, logistics providers, and customers for smooth issue resolution.
• Participate in shift coverage, on-call support, emergency response, and disaster ecovery drills.
• Identify opportunities to simplify, standardize, automate, and improve operational processes.

Qualifications & Experience

• Diploma or Bachelor's degree in IT, Computer Engineering, Electrical/Electronic
• Engineering, Networking, or related discipline.
• Minimum 3 years experience in data center operations, server infrastructure, hardware maintenance, or field engineering.
• Hands-on experience with enterprise servers (Dell, HPE, Lenovo, Supermicro, Inspur, H3C, or equivalent).
• Knowledge of server systems, storage, cabling, switches, optics, power distribution, and rack-level troubleshooting.
• Working knowledge of Linux/Windows Server environments, networking basics, and diagnostic tools.
• Experience with ticketing, monitoring, and asset management systems.
• Strong analytical, documentation, and communication skills; able to perform under operational pressure.

Preferred Qualifications

• Experience with NVIDIA platforms, AI/HPC clusters, or high-density computing.
• Exposure to large-scale server deployment, commissioning, and automated OS installation.
• Prior leadership experience guiding technicians or acting as site lead.
• Familiarity with Cisco, Juniper, Arista network equipment and DCIM/BMS platforms.
• Certifications such as CCNA, Linux, ITIL, CDCP, or equivalent are advantageous.