The
Onsite IT Helpdesk is responsible for maintaining and repairing systems and networks. They utilize their technical knowledge to support IT initiatives and as well as will become the single point of contact and first-level technical information system support.
Key Responsibilities:
- Manage user onboarding/ offboarding requests, including account deactivation and data transfer as needed
- Build and set up workstations and laptops, ensuring that devices are configured according to company standards as needed
- Inventory Management- asset tracking and will work with HR to ensure data accuracy
- Point of Contact for onboarding and offboarding end users to Door Access System and all Wing related systems
- Responsible for Mobile Device Management (MDM) Installation & Device tracking of Bring your own Devices (BYODs) as necessary
Preferred Qualifications:
- Minimum of 1 year of experience in BPO, Shared service, IT services industry, Managed Services Provider (MSP) or multi-client environment
- Can identify and solve basic computer problems
- Good communication skills (can explain things clearly and politely)
- Willing to work onsite in Makati City
- Basic knowledge of computers, mobile phones, and common office software
- Can support both Windows and MAC devices
- Comfortable helping with printers, projector, internet connections, VPN, remote access tools, and mobile device management systems
- Experience in creating or improving Standard Operating Procedures (SOPs) and knowledgebase documentation to improve user support
Process Improvement:
- Recommend improvements for onboarding/ offboarding users workflow and checklists
- Contribute on building IT support ticketing system/ process workflows
Benefits:
- PHP 35,000 Salary
- With HMO, employee is the Principal, additional dependents can be added but will be deducted from the employee's salary
- PTO/SL Credits (Accrued 1.25 per full calendar month of service)
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
