Officer, Surveillance

REQ14010 Officer, Surveillance (Open Date: 05/02/2026)

Position Summary

The Officer, Surveillance provides proactive monitoring, analysis and protection of all revenue generating activity within the boundaries of Melco Resorts Leisure (PHP) Corporation. He / She performs all responsibilities in accordance with MRP standards, policies and procedures. He / She ensures that any violations of the law, internal procedures or illicit and illegal activities are logged and reported to the Senior Operator, Surveillance and/or Supervisor, Shift in a timely manner.

Responsibilities

PRIMARY RESPONSIBILITIES:

• Maintain Effective Relationship with Internal Customers
• Maintain a professional image in all dealings with customers, whether in person, by telephone/radio, electronically, etc.
• Meet the customers requirements and expectations through the prompt and accurate relaying of information.
• Build credibility with customers through professional behaviour.
• Liaise with other departments to promote the Surveillance department.
• Use discretion in handling difficult situations with the assistance of a Supervisor, Shift /Senior Operator, Surveillance.
• Contribute to the teams effectiveness of the Surveillance team by promoting a professional image and handling all situations with the required confidentially.
• Ensure work remain covert within the confines of the Surveillance department.
  
  

• Survey Staff/ Customers Activity from the Monitor Room
• Monitor staff and customers in accordance with Code of Ethics, Conduct and Professional Behaviours Policy.
• Monitor illegal/suspicious activity of staff and customers within gaming and cash handling area, ensuring detected activities are reported to appropriate personnel.
• Monitor, analyse and review gaming and cash handling activities, including high action, junket activity, count procedures, point of sale, etc.
• Monitor the integrity of gaming and cash handling functions through observing and reporting procedural violations, reviewing equipment, auditing transactions and table games hold percentages, etc.
  
  

• Analyse information from information technology systems
• Evaluate and analyse information from multiple sources.
• Respond to situations identified through surveillance and computer analysis systems.
• Maintain control and confidentiality of Surveillance and computer systems.
  
  

• Operate Central Monitoring /Communication Console
• Observe and analyse gaming and cash handling areas using advanced IT systems, in accordance with standard operating procedures.
• Label, file, documents and store recording mediums.
• Review gaming and cash handling activities to ensure procedures have been complied with and integrity maintained.
• Ensure that appropriate equipment is functioning, submitting appropriate reports when equipment is not functioning.
• Operate advanced IT systems and communication equipment in accordance with operating requirements.
  
  

• Work as part of a Team
• Build credibility with other team members.
• Contribute to team effectiveness by keeping informed and sharing knowledge and technical skills.
• Maintain effective reporting procedures by ensuring all reports are completed in a timely manner and filed appropriately, keeping appropriate personnel informed at all times.
• Provide back up support to all team members to ensure the professional image and integrity of the Surveillance department is maintained.
  
  

• Report on illegal activities
• Monitor, detect and report on irregular, suspicious and illegal activities, ensuring appropriate personnel are informed.
• Document at illegal activities using recording mediums and the appropriate electronic reporting system.
• Investigate complex and protracted incidents.
  
  

• Confidentiality & Policy
• Safe guard all confidential information whilst exercising due care to prevent its improper disclosure or use.
• Comply with all company policies, rules, regulations, procedures and department ethics; and to perform all duties in accordance with the highest professional standards at all times
  

Qualifications

Experience

• Previous experience in Casino Surveillance is desired
• Candidates with minimal to no experience will be considered
• Have a professional & investigative attitude
  
  

Education

• Tertiary level desired
  
  

Skills / Competencies

• Must be reliable, trustworthy and honest
• High level of integrity
• Strong Mathematics skills essential
• Good organisational skills
• Observant
• Self-motivated
• Attention to detail
• Investigative background
• Maintain strict confidentiality