BASIC FUNCTIONS: This entry-level position performs basic systems engineering assignments. This position is also responsible for management support and triage.
Qualifications
- Bachelor's degree
- Experience in either ServiceDesk/IT Support role for 3-5 years or Systems Engineering/Administrator role for a year.
- Problem-solving skills.
- Knowledge of operating systems such as Linux kernel, UNIX kernel, UNIX file system, and Windows infrastructure, prreferably Linux.
- Knowledge of virtual server environments/cloud environment (preferably AWS).
- Ability and desire to learn new processes and technologies.
- Good oral and written communication skills
- Knowledge of scripts for automation an advantage
- Knowledge in ITIL best practices and framework an advantage
- Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives
Accountabilities
- Apply basic problem-solving skills in multiple operating environments to support assignments involving the execution of a series of related tasks.
- Apply basic knowledge of system components in completing assigned tasks (i.e., storage systems, Linux kernel, UNIX kernel, UNIX file system, and Windows infrastructure).
- Diagnose basic system performance problems.
- Perform online system functions to assist with tasks encountered in execution of daily responsibilities such as utility functions and editing of files.
- Develop lists/scripts for the execution of commonly used processes and automation of simple tasks.
- Assist in daily support of the systems/products assigned, through early detection and pursuit or changes in system responses or operation.
- Work closely with support groups to refine system monitoring and reporting, and to assist them in their analysis and problem recovery.
- All other duties as assigned
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