Non-Voice Customer Service Representative – Chat Support Specialist
Davao City | Onsite
Caldwell Communication
About The Role
We are actively hiring Chat Support Specialists in Davao City under Caldwell Communication. This role offers a great opportunity to grow your career in a non-voice BPO environment with paid training, performance incentives, and a supportive workplace focused on long-term success.
Job Description
We are looking for Chat Support Specialists to assist customers through chat platforms by handling billing and sales-related concerns while providing accurate and efficient support.
Responsibilities
- Respond to customer inquiries via chat support channels
- Assist with billing concerns, sales inquiries, and account updates
- Provide accurate information and timely resolutions
- Document all customer interactions properly
- Escalate complex issues to supervisors when needed
- Maintain quality, productivity, and customer satisfaction standards
Schedule & Training
- Shifting schedules, including nights and weekends
- Paid training on chat support tools and processes
Requirements
- At least 1 year BPO experience with billing and sales background
- Must have experience in Chat and Voice support
- Must have stable internet connection at home
- Strong written English communication skills
- Customer-focused and detail-oriented
- Willing to work onsite in Davao City
Why Join Us
- Competitive pay and performance incentives
- Non-voice chat-based work environment
- Paid training from Day 1
- HMO coverage and government benefits
- Career growth opportunities
Apply Now
Start your non-voice chat support career with Caldwell Communication and build a stable and rewarding future in the BPO industry.
