This position handles the Non-Technical Training Section, ensuring the effective delivery of training programs for dealer Service Advisors, Warranty Personnel, Job Controllers, and Customer Relations Specialists.
About the opportunity
- Lead the daily operations and overall performance of the Non-Technical Training Section, ensuring all departmental goals are achieved.
- Review, discuss, and report on the non-technical training plan, progress, and key accomplishments regularly
- Evaluate and discuss performance metrics and achievement results with the Non-Technical Training Section team to drive accountability and continuous improvement.
- Prepare, implement, and track comprehensive training plans aligned with the Training Academy's strategic targets and business objectives.
- Conduct a thorough Training Needs Analysis (TNA), specifically targeting Service Advisors and other After Sales Support Personnel, to identify skill gaps and development priorities.
- Design, develop, and update engaging and high-impact non-technical training modules and materials based on TNA results, ensuring relevance to current industry standards and company policy.
- Manage all logistical and material preparations required for training delivery, ensuring resources are available and conducive to a productive learning environment.
- Facilitate and deliver a variety of non-technical training sessions for Service Advisors and other After Sales Support Personnel (e.g., Warranty, Job Controller, Customer Relations).
- Provide direct, hands-on coaching and mentorship to Service Advisors during on-site or in-dealership training to ensure practical application of learned skills.
- Coordinate and collaborate closely with the After-Sales Dealer Operations team to monitor the post-training performance of Service Advisors and integrate training outcomes into dealer performance strategies.
Qualifications
- A graduate of BS Automotive or Mechanical Engineering
- With at least 3 years of experience as a Service Advisor for any Automotive brand
- Preferably with a Service Technical Background and experience in Training Delivery
- Willing to work in Calamba, Laguna, and may do field work as needed
- Proficient in using the MS Office applications
- Preferably with a valid and active Driver's License
