NOC / Infrastructure Team Lead (Storage Expertise)
Position Overview
The NOC/Infrastructure Team Lead is responsible for guiding day-to-day operations of the NOC and core infrastructure functions.
This role combines hands-on technical work especially in enterprise Storage systems with leadership responsibilities such as team coordination, escalation handling, and operational oversight.
Key Responsibilities
Team Leadership & Coordination
- Provide daily supervision, guidance, and technical support to NOC and infrastructure engineers.
- Act as the primary escalation point for incidents, service interruptions, and technical issues.
- Coordinate shift coverage, daily task assignments, and workload distribution.
- Support training and mentorship of junior team members.
Incident & Operations Management
- Monitor infrastructure performance and respond to alerts in a timely manner.
- Lead the team in troubleshooting and resolving high-priority incidents.
- Ensure proper documentation, incident reports, and handover notes.
- Maintain operational dashboards, runbooks, and SOPs.
Storage Administration (Primary Technical Focus)
- Perform hands-on administration of SAN/NAS storage systems, including provisioning, performance tuning, and capacity management.
- Handle LUN creation, zoning, masking, and storage mapping.
- Conduct routine health checks, monitor performance, and address storage-related incidents.
- Support backup, restore, and replication processes.
Infrastructure Support
- Assist in maintaining and supporting servers, virtualization platforms, and network components.
- Work closely with network, server, and security teams during incidents or planned changes.
- Perform scheduled maintenance, patching, and system upgrades.
Monitoring & Optimization
- Improve monitoring alerts, thresholds, and dashboards for proactive issue detection.
- Suggest and implement operational improvements to enhance system stability.
- Identify automation opportunities to streamline routine tasks.
Documentation & Reporting
- Ensure system diagrams, configurations, and asset inventories are kept up to date.
- Provide regular operational and incident reports to the Infrastructure Manager.
- Track team performance metrics and contribute to process improvements.
Required Qualifications
Technical Skills
- Strong hands-on expertise with Storage technologies (e.g., NetApp, Dell EMC, HPE, Pure Storage).
- Solid understanding of SAN (FC, iSCSI) and NAS (NFS/SMB) concepts.
- Experience with backup solutions (Veeam, CommVault, Veritas, etc.).
- Working knowledge of:
- Windows/Linux servers
- VMware or Hyper‑V
- Basic networking and troubleshooting
- Monitoring tools (examples: SolarWinds, PRTG, Zabbix)
Leadership Skills
- Experience providing technical guidance or acting as a senior-level escalation point.
- Strong communication skills, especially during incident handling.
- Ability to work in 24x7 operations and support shift-based teams.
Education & Experience
- 4-6 years of relevant experience in NOC or infrastructure operations.
- Prior experience acting as team lead, shift lead, or senior engineer preferred.
- ITIL certification is a plus.
- Storage or virtualization certifications are preferred.
Preferred Attributes
- Strong sense of ownership and urgency during incidents.
- Good analytical and troubleshooting skills.
- Ability to work under pressure and multitask.
- Passion for continuous improvement and quality service delivery.
