New Patient Team Representative - Virtual Assistant

This is a remote position.

Virtual Rockstar is hiring on behalf of our U.S.-based healthcare partner for the role of New Patient Team Representative. This is a remote, contractor role where you'll play a vital part in supporting patients at the very beginning of their care journey.

Our partner's mission is to guide their community toward an active, independent lifestyle. Their team is built on values that shape everything they do:

• Humble Confidence Knowing your talents and successes without needing to shout them

• Integrity Doing the right thing with sincerity and strong moral principles

• Exceeding Expectations Striving for growth, never settling for the status quo

• Contagious Positivity Bringing energy and joy to every interaction

• Extreme Ownership Taking responsibility without excuses, for yourself and your team

As a New Patient Team Representative, you'll ensure that new patients are onboarded smoothly, referrals are processed accurately, and communication across patients, providers, and team members is efficient and professional.

• Process new patient referrals and make sure all documentation is accurate and complete

• Verify insurance eligibility and keep referral logs updated

• Upload, track, and organize medical documents in the system

• Coordinate with patients, providers, and internal teams via phone, chat, and email

• Handle faxes, tasks, and provider requests promptly and with precision

• Keep patients on schedule by ensuring evaluation appointments are set up correctly

• Help maintain smooth team communication through daily updates

• 2+ years of experience in insurance verification and authorization

• Strong knowledge of Medicare, Medicaid, commercial insurance, and referral/authorization processes

• Excellent attention to detail, organization, and time management

• Proficient with Microsoft Office (Word & Excel) and comfortable with EMR systems

• Professional communication skills and the ability to remain calm under pressure

• Bonus: Prior physical therapy or healthcare experience

• Competitive salary commensurate with experience.

• Opportunities for professional development and growth.

• Work in a dynamic and supportive team environment.

• Make a meaningful impact by helping to build and strengthen families across the globe.