New Case Coordinator – Claim Processor (Up to ₱30K | WFH | FREE AI Certification)
Philippines | Work from Home | 11:00 PM–8:00 AM | Monday–Friday
You own the initial lifecycle of legal and insurance claims, ensuring that every new case is verified, documented, and reported with absolute precision. Your work follows a disciplined offshore delivery context where you bridge the gap between team data and insurance carrier requirements. You are not just performing data entry; you operate within structured timelines to secure police reports, verify insurance information, and file formal Letters of Representation. This role is best suited for confident communicators who thrive in high-accountability environments and prefer clear, documented workflows over ambiguity.
You're Likely a Strong Fit If You Have
- Experience: 4+ years (Bachelor's Degree holder) with a background in professional office administration, data entry, or customer-facing roles.
- Tools/Outputs: Proficiency in using spreadsheet and word processing software to manage database entries and formal correspondence.
- Communications: Excellent English verbal and written skills; you must be comfortable speaking with U.S.-based insurance carriers and police agencies.
- Structural Constraints: Reliable home office setup for permanent night shift (11:00 PM – 8:00 AM) and the ability to maintain a high volume of claim processing.
Strong Signals
- Previous experience in insurance claims, legal support, or a BPO environment (training will be provided, but context is an advantage).
- A personality that balances empathy for clients with the persuasiveness needed to obtain information from third parties.
- Proven ability to meet strict documentation quotas and data integrity standards.
Responsibility Pillars
- Claim Initiation & Verification You own the accuracy of the Day 1 case data—ensuring all insurance and risk management details are verified before a claim moves forward.
- Review and verify case details and report new claims to insurance companies.
- Contact premises risk management and insurance carriers to locate claim-related data.
- Legal & Agency Coordination You lead the external communication efforts to secure the official documentation required for legal proceedings.
- Contact police agencies for report status and fee requirements.
- Prepare and submit formal police report requests and Letters of Representation.
- Data Integrity & Management You act as the primary gatekeeper for the case database, ensuring every piece of collected information is searchable and accurate.
- Enter claim information and saved data into the internal database system.
- Execute documented workflows for information gathering and task completion.
About The Company
A U.S.-based healthcare legal services organization supports law firms through post-settlement lien resolution and compliance operations. Known for regulated delivery standards and long-term legal contracts, offshore teams operate with defined queues, documented workflows, and predictable review cycles.
Benefits of GOTEAM
Accelerate Your Personal Growth
- Company-provided laptop + second monitor
- Industry-best HMO for 1 dependent + extended dependents (₱200,000 coverage, private room, ₱10,000 meds reimbursement)
- Option to enroll up to 4 additional dependents via salary deduction
- ₱1M life insurance coverage
- Membership in GoTeam Sports Club, Yoga, and Wellness Programs
Unlock Your Possibility
- Prorated 5 days Vacation Leave + 5 days Sick Leave upon regularization
- 5 Service Incentive Leave (SIL) days upon first work anniversary (convertible to cash if unused)
- Salary loan access (post-regularization)
- Employee discounts, raffles, and Day-1 welcome gift
- Opportunity to win a trip to Bali through company programs
Live Your Purpose
- Join GoTeam Cares volunteer programs
- ₱10,000 referral bonus
- Monthly gratitude events, team dinners, and leadership talks
Your Family's Benefits
- 24/7 financial, legal, and counseling support (up to 4 family members)
- Free telemedicine consultations
- Virtual family events and prize opportunities
Our Hiring Process
What Happens After You Click Apply
When you click Apply, you'll be taken to Multiplai Interview Room.
Our AI-powered, self-guided interview experience designed to be fair, flexible, and stress-free. You can start immediately or complete it later at a time that works for you.
What you'll need:
- Stable internet connection
- Desktop or laptop
- Headset
You'll answer interview questions at your own pace—no live interviewers, no surprise questions, and no pressure. Once completed, the platform generates an AI-assisted summary of your responses, and one of our recruiters will follow up with next steps.
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