[Mission] Vivant is on a mission to eliminate the frustrations of internet, phone, network, and WiFi outages for SMBs by guaranteeing 100% uptime through innovative solutions and exceptional support. We totally eliminate costly outages so the businesses can focus on what truly matters, driving growth and success.
[Core Values] At Vivant we don't just hire for open roles—we hire for impact. If you're exceptional at what you do and align with our core values: Reliability, Product Knowledge, Process Knowledge and Autonomy, we want to know you!
Hear it straight from our CEO & Founder! >>> https://youtu.be/lvLZ_RP6pdEsi=N5T7T7efpOJCXprC
About the Role:
We are hiring a VoIP Network Support with real telecom experience — specifically in VoIP, networking, and SIP-based troubleshooting.
If your background is mainly desktop support, Microsoft troubleshooting, software/hardware repair, or general IT helpdesk, please DO NOT APPLY.
This role is not for computer repair, Windows support, or general IT support.
This is NOT a desktop support role. Candidates who only have experience with the following should NOT APPLY:
- Windows or Mac troubleshooting
- Microsoft 365 user administration
- Computer repair, hardware swaps, break/fix
- General IT help desk with no VoIP or network experience
- Software support roles
We need candidates with HANDS - ON EXPERIENCE supporting VoIP systems, SIP trunks, routers, switches, and WIFI troubleshooting.
How your day looks like:
- Answer incoming client calls related to VoIP, internet, or WIFI issues
- Work tickets involving call quality, dropped calls, network drops, or routing problems
- Run diagnostics (SIP traces, pings, traceroutes, MOS score review, packet loss checks)
- Assist with PBX provisioning, phone registration, and softphone setup
- Prioritize outages (phones down, internet down, WiFi down)
- Document every step clearly and communicate status updates professionally
- Escalate advanced issues to senior telecom engineers when appropriate
- Maintain ticket SLAs with clear, fast response times
Key Responsibilities:
- First to Second - level support for VoIP, networking, and connectivity issues
- Troubleshoot SIP, call quality, latency, jitter, and registration failures
- Perform basic network troubleshooting (TCP/IP, DNS, DHCP, routing basics)
- Troubleshoot WiFi drops, access point connectivity, and cabling-related issues
- Provision phones, extensions, voicemail, call flows, and SIP trunk configs
- Manage and prioritize tickets through our help desk system
- Escalate complex problems with proper documentation
- Update knowledge base articles and internal processes
Minimum Requirements (applications without these will be rejected)
- 2+ years of VoIP or network support experience (required)
- Direct experience with: SIP, PBX systems, SIP trunks , Routers, switches, WiFi troubleshooting
- MOS score, latency, jitter, packet loss
- Strong understanding of:
– TCP/IP, DNS, DHCP, NAT– Basic routing/switching concepts
- Experience with help desk ticketing systems
- Ability to explain issues clearly to non-technical users
- Strong written communication — clear notes and documentation required
- Customer-first mindset and ability to stay calm under pressure - Nice to Have
- CompTIA Network+, CCNA, or VoIP-related certifications
- Experience in telecom, MSP, or VoIP carrier environment
- Experience with Poly, GrandStream, or cloud PBX platforms
Work Environment
- Onsite — Cebu IT Park
- Fast-paced telecom environment
- Growth opportunities into Tier 2, NOC, or engineering roles.
Why Join Us
- Competitive salary
- Growth-focused team
- Exposure to telecom systems, PBX platforms, and advanced VoIP networking
Job Types: Full-time, Permanent
Benefits:
- Company Christmas gift
- Company events
- Health insurance
- On-site parking
- Opportunities for promotion
- Paid training
Application Question(s):
- Willing to work at Cebu IT Park (Onsite) Yes / No
- Willing to work on US Central time = PH Graveyard Shift Yes/No
Experience:
- Network engineering: 2 years (Required)
Language:
Join Vivant and take your career to the next level!
