Network Task Management Specialist

This is Work From Home until notice (tagged in Shaw, Mandaluyong) and on a Mid to Night Shift/Shifting.

Business Context:

. The Global Network Operations organization supports the design, planning, delivery, and lifecycle management of the client's interconnection products and services. This role contributes to operational readiness and service quality by supporting network engineers, IBX teams, customer operations, and cross-functional groups. By streamlining administrative and coordination workflows, the Network Task Management Specialist helps ensure scalability, efficiency, and timely execution of network lifecycle processes.

Job Summary:

.The Network Task Management Specialist supports the Global Networks LifeCycle Management team by handling essential operational, administrative, and communication tasks that ensure the smooth delivery of network maintenance and migration activities. This role providesfrontline supportacross email operations, customer notifications, OAR ticket creation, planning trackers, and cross-team coordination with CSMs, IBX, and internal engineering teams. By maintaining workflow accuracy, triaging requests, and ensuring task visibility, the Network Task Management Specialist enables Tier 2 and Tier 3 engineers to focus on planning and technical implementation while improving overall efficiency, communication, and service quality for both internal and external stakeholders.

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