We are seeking a detail-oriented and proactive IT Infrastructure & Support Specialist to join our team. This role will be responsible for managing and maintaining office IT systems, ensuring smooth operations across network, desktop, and conference services.
Key Responsibilities
- Oversee IT infrastructure construction for the representative office, including network, video surveillance, access control, printing, telephony, and conference systems.
- Provide on-site support for major conferences, including troubleshooting, failure analysis, and system upgrades.
- Conduct regular inspections of server rooms, conference rooms, and audio systems in line with management requirements.
- Deliver desktop services such as OS/software installation, network configuration, Office tools setup, driver installation, and data backup/recovery.
- Manage account and password services, guiding employees through applications, modifications, and BIOS password setup.
- Maintain ITSM records, monitor service quality, and ensure user satisfaction.
Qualifications
- Bachelor's degree in IT or any related courses
- Proficient in TCP/IP protocols with solid knowledge of network security.
- Skilled in deployment, maintenance, and troubleshooting of routers, switches, and load balancers.
- At least 5 years of related experience in network monitoring, operations, and fault resolution with 2 years in Supervisory level
- Familiar with systems such as printing, access control, audio/video conferencing, and surveillance.
- Strong learning ability, detail-oriented, and highly responsible in delivering IT support.
Work Setup: Full-time onsite
Work Schedule: Dayshift
Work Location: BGC, Taguig City
