Job Summary:
The NOC Analyst is responsible for monitoring, maintaining, and troubleshooting network and system issues within the Network Operations Center (NOC). This role involves real-time management of network infrastructure, ensuring optimal performance, uptime, and security. The NOC Analyst collaborates with various IT teams to resolve incidents, support operations, and enhance system reliability.
Job Responsibilities:
- Initial troubleshooting of system alerts related to our clients back-end infrastructure which may include Networking/Backups/Servers/Appliances/SaaS Apps.
- Ability to escalate tickets in a timely manner after initial diagnosis. Understands the impact of service outages and has a client first mentality.
- Work in creating better workflows to accelerate troubleshooting / Monitor and Alerting.
- To maintain and patch clients back-end infrastructure systems including servers, networks, cloud systems, security systems, and workstation patches.
- Assisting with the maintenance and upkeep of internal procedures.
- Support and implement network and system changes, ensuring proper documentation and adherence to change management protocols.
- Analyze network and system performance metrics, identifying trends, bottlenecks, and areas for improvement.
- Ensure compliance with company policies, procedures, and industry regulations for network operations.
Job Requirements:
- Bachelor's degree in Information Technology or any related field.
- At least 2-5 years work experience in the same field.
- Knowledgeable in networking fundamentals: Switches, Routers, Access Points, VPN and Firewall.
- Knowledgeable in Windows Servers.
- Knowledgeable in Networking, User Support and Ticket Management.
- Strong analytical and problem-solving skills, with attention to detail.
- Experience with cloud services (e.g., AWS, Azure) and network security principles.
- Excellent oral and written communication skills.
- Willing to work in a shifting schedule.
- Can start ASAP.
