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Multilingual Helpdesk Technician - Portuguese

Stefanini Philippines, Inc.
Philippines
Fresher
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  • Posted 9 hours ago
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Job Description

Job Description
Remaining Positions:

1


Details:

Job Responsibilities:
.Provide technical end-user support via telephone, email, or web chat.
.Provide restorative or maintenance actions to resolve end-user problems.
.Respond to end-user problems based on standard procedures.
.Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.
Additional Note: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Job Requirements
Details:

Job Requirements:
.IT-related courses is a plus.
.Excellent in oral and written English communication and MUST speak/write and read Spanish fluently
.Excellent customer service skills.
.Must consistently meet or exceed required performance criteria.
.Able and willing to take several calls a day when necessary.
.Familiarity and good working knowledge in PC hardware and software troubleshooting. .Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
.Prior BPO experience in Technical Support is a plus.
.Familiarity with ticketing system, a strong advantage.
.Must be willing to work in different shifts.

#LI-RT1, #LI-REMOTE



Pay Range:

Based on Experience


More Info

Job Type:
Permanent Job
Industry:
IT/Computers - Software
Function:
Technical Support
Employment Type:
Full time

About Company

Stefanini Philippines, Inc.

We are a global company with 30 years of experience in the market, offering a robust selection of services such as automation, cloud, Internet of Things (IoT) and user experience (UX).Today, we provide a broad portfolio of solutions, combining innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services with traditional solutions such as service desk, field service, and outsourcing (BPO). We maintain our excellence by investing in technological innovations, the best partnerships, acquisitions of companies worldwide, and the hiring of highly trained professionals.

Job ID: 143898653

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Last Updated: 05-03-2026 05:45:43 AM
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