Job Title: Senior Systems & Network Engineer
Watch a quick 60-second video about this role: https://somup.com/cOnOY7WmQ2
About Us
We're a U.S.-based Managed Services Provider (MSP) helping businesses stay secure, productive, and connected. Our team is built on care, innovation, integrity, and teamworkvalues we live every day in how we support our clients and each other. We're looking for a reliable overseas team member who shares those values and wants to be part of something long-term.
About The Role
This is a senior-level support position within our Systems Engineering team. You will handle advanced troubleshooting across servers, networking, virtualization, cloud, and security systems. This is not a junior role. You will be expected to independently resolve complex, multi-layered issues and serve as a senior escalation point when needed. For someone in this role we expect them to always be asking themselves: How can this be done better, faster, or fully automated
What You'll Do
- Act as a senior escalation point for complex support tickets
- Troubleshoot advanced issues across Windows Server, Microsoft 365, Azure, networking, and virtualization
- Resolve firewall, VLAN, VPN, routing, and switching issues in multi-site environments
- Perform proactive server maintenance and infrastructure health checks
- Monitor and respond to RMM alerts
- Perform root cause analysis on recurring issues
- Automate repetitive tasks using DattoRMM, PowerShell, and other scripting tools
- Maintain clean and detailed ticket documentation
- Communicate directly with clients to troubleshoot issues and explain technical solutions clearly
Requirements
- 10+ years of hands-on experience in an MSP or IT support environment
- Proven experience operating as a senior or Tier 3 support engineer
- Deep expertise in Windows Server, Active Directory, Microsoft 365, and Azure
- Strong networking experience (firewalls, VLANs, VPNs, routing, switching)
- Strong background in virtualization (VMware, Hyper-V)
- Experience with backup and disaster recovery platforms (Datto, Veeam, etc.)
- Strong PowerShell scripting and automation experience
- Experience working within an RMM platform (Datto RMM preferred)
- Strong troubleshooting methodology and ability to resolve issues independently without hand-holding
- Strong understanding of security best practices
- Excellent written and spoken English
- Reliable internet connection
Nice To Have
- Direct experience with Datto RMM, Autotask PSA, and ITGlue
- Experience with Huntress, SentinelOne, or other EDR/MDR platforms
- Experience with SonicWall firewalls
- Experience with HP switching, Meraki, or UniFi
- Experience supporting Microsoft 365 security policies, Conditional Access, and Entra ID
- Experience with VMware Horizon or virtual desktop environments ITIL familiarity
We strongly encourage applicants to include a short introduction video, as it significantly strengthens your application.
