MSP HelpDesk Level 1

Company Description

BLA Direct is dedicated to offering Filipino professionals the opportunity to build stable careers with U.S.-based Managed Service Providers (MSPs). We provide direct local employment while fostering career growth through mentorship and professional development. Our mission is to connect skilled candidates with exceptional opportunities in the MSP industry. With a focus on creating long-term career paths, we support individuals seeking competitive opportunities in the global market.

Role Description

The MSP HelpDesk Level 1 role is a full-time remote position (US Business Hours). The selected candidate will provide first-line support for IT and technical issues, troubleshoot hardware and software concerns, and assist clients with desktop computer setup and maintenance. Responsibilities also include resolving help desk tickets, supporting customers with prompt, professional communication, and escalating complex issues to higher levels of technical support when necessary.

Qualifications

• Proficiency in Technical Support and Help Desk Support
• Experience in Troubleshooting and resolving hardware and software issues
• Knowledge of Desktop Computers, including setup and maintenance
• Strong skills in providing effective and professional Customer Support
• Excellent communication and interpersonal skills
• Ability to work effectively in an on-site environment
• Experience in an MSP environment or similar IT support roles is preferred but not required
• High school diploma or equivalent; further education in IT or certifications (e.g., CompTIA, Microsoft) is an advantage

This is an opportunity to be hired directly as a contractor by a US based MSP. Candidates must have their own equipment with a reliable internet connection and backup. Applicants will go through the following process:

Initial Interview

Interview with HelpDesk Manager and Service Director

Final Interview

Job Offer

We have 2 remote positions open.