MS SQL Application Support

Responsibilities:

Ensure smooth business application service operations by resolving issues in a timely manner.

Facilitate smooth transition of application features from development to production environments.

Actively develop continuous improvement initiatives and optimization of business application service operations.

Assist in the automation of existing manual activities to improve the consistency and efficiency of business application service delivery to end-users.

Effectively communicate to stakeholders as part of incident/problem management.

Manage escalations related to operational topics.

Required Skills and Experience:

Proficient in working on relational databases (preferably Microsoft SQL Server)

Experience in cloud services, preferably AWS

Experience in CI/CD Pipelines and Tools (GitLab, Jenkins, Etc.)

Knowledge in programming languages, Java and Python is a plus

Experience with incident and problem management

Experience in using ServiceNow, Jira, Confluence, or other similar tools

Good understanding or have gained experience on at least one common Enterprise Agile Framework e.g., Kanban, SAFe, SCRUM, etc.

Strong in agile delivery, with release management experience and engineering exposure

Proven ability to balance and prioritize multiple operations/projects at a time, while maintaining sharp attention to detail.