Key Responsibilities / Focus Areas
- Growth Strategy & Business Operations
- Strategic Planning & Execution: Develop, execute, and oversee business strategies that drive growth and profitability in Modern Trade.
- Performance Management: Define KPIs, targets, and incentive schemes to align with business goals. Lead weekly and monthly governance meetings with Modern Trade leadership.
- Investment Oversight: Manage Modern Trade investments, ensuring appropriateness and ROI.
- Operational Excellence: Lead continuous improvement initiatives by identifying execution pain points and implementing scalable solutions. Represent Modern Trade in technology and process governance forums.
- Agency & Tools Management: Oversee partner agencies, execution tools, reports, and digitization processes to ensure service levels and KPIs are met.
- Efficient Servicing & Strategic Partnerships Lead
- Efficient Servicing:
- Oversee readiness and manage escalations during peak periods to ensure smooth and effective field execution in coordination with Customer Experience Team.
- Manage RBO processes and ensure timely resolution of operational issues to maintain service continuity.
- Identify backend service gaps and lead initiatives to enhance operational efficiency and system support.
- Strategic Partnership
- Reimagine and optimize the agency business model to unlock long-term growth and operational scalability.
- Collaborate with finance to standardize MT contracts and discount structures for sustainable profitability while optimizing AR structures.
Key Skills/Competencies
- Strategizes and formulates decisions through data
- Collaborative and drive for continuous brilliant execution
- Strong leadership & organizational skill
- Sharp negotiation and working skills
- Finance management
- Design & systems thinking
Knowledge
Proficient in MS Word, PowerPoint, Excel, Knowledge in Power BI is ad advantage; Knows how to drive
Relevant Experiences
- Early-career experience in modern trade, customer management, and/or field operations
- Leadership experience
- Background in project management and finance
#TMICC
About The Magnum Ice Cream Company
With 19.000 expert ice cream colleagues and iconic brands like Wall's, Cornetto and Ben & Jerry's, loved in 76 countries, we are the world's largest Ice Cream company leading the industry We have been taking pleasure seriously for more than 100 years, serving happiness with every lick or scoop of ice cream for generations.
About
The Magnum Ice Cream Company (formerly part of Unilever) is all about growth. Growing our business. Growing our customers businesses. Growing our people's careers. Growth begins with empowerment. So we free our people to be innovative, responsible entrepreneurs, driven and equipped to give our consumers more amazing products and unforgettable moments and having fun doing it. Here's what defines success in our organization :
- We are all about growth
- We operate with speed and simplicity
- We win together with fun
- We boldly innovate to disrupt our industry
- We care and challenge
- We are experts in the Ice Cream Category
Additional Information
The Magnum Ice Cream Company embraces diversity and encourages applicants from all walks of life. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
For the recruitment of this position, we would like to emphasize that local conditions apply to the position
ARE YOU EXCITED TO CRAFT THE ICE CREAM FUTURE
Please apply online and do not forget to upload your CV. Your application will be reviewed against the requirements, and we will be in touch shortly after the closing date, with an update on the status of your application.
Disclaimer
Equal Opportunity Employer: The Magnum Ice Cream Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.
The Magnum Ice Cream Company is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At The Magnum Ice Cream Company we are interested in every individual bringing their Whole Self to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
