Middleware Support Engineer

About the Company

Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. Chubb Infrastructure Operations is a team of innovators who love technology as much as you do. Together, you will use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You will work in a stable, resilient and secure operating environment where youand the products you deliverwill thrive.

Role Overview:

We are looking for a Senior Middleware Support Engineer, with strong Linux and Windows administration skills. Responsibilities will be focused on, but not limited to the support of Chubb's Middleware platforms (WebSphere, Tomcat, BizTalk, Apache, IIS). You will provide firstSecond level support for operational issues, perform deployments of existing engineering patterns, engage Application Teams for requirements gathering, and perform operational processes to validate and ensure the health and capacity of Chubb's Middleware platform. The Middleware Support Engineer will also collaborate with Engineering in the development of engineering patterns, deployment specifications, and enablement of patterns through the DevOps automation pipeline. You will be responsible to identify, build and implement solutions to increase stability, reduce toil and improve overall customer experience.

Key Roles and Responsibilities:

• Implement and configure resources as per approved middleware patterns.
• Onboard, Maintain and support enterprise applications deployed on middleware platforms.
• Keep applications and their environments (WebSphere, BizTalk, Tomcat, Apache/IIS) secure by ensuring all vulnerability patches/fixes are applied before due dates. Responsibility includes identifying opportunities for Patching Automation, Process Streamlining, Inventory Corrections, Coordination with 300+ Applications and Weekly/Monthly Reporting.
• Manage patching processes, including golden images.
• Support Axway or other SFTPFTP products.
• Keep platforms and environments stable and available 24/7 by applying the latest industry trends in monitoring, alerting, and predicting possible issues and concerns. Analyze existing configurations and provide advice on possible improvements and environment enhancements.
• Provide administration support for IaaS and PaaS services, including backup and recovery, and first level problem determination.
• Responsible for coordinating with multiple teams and groups for successful implementation of middleware platforms standards and procedures and all integrations such as Single Sign On, Job Schedulers, Cron jobs, Load Balancers/VIP, Proxy servers, Password Management utilities etc.
• Collaborate with Core IT teams; provide guidance utilizing networking, security, monitoring, and services.
• Oversee application environments build activities before go live, coordinate and plan go live activities and provide middleware production support post application go live.
• Document environments build specifications, including diagrams, and scripts to automate processes
• Assist technical teams in identifying appropriate approved middleware patterns to meet technical requirements
• Create professional technical documentation
• Collaborate with global resources outside of normal business hours (when needed)
• Participate in non-business hours on-call schedule
• Accountable for system availability and stability of Production Environments
• Support SDLC and ITSM tools for the firm ensuring stability and best practices.
• Keep up with industry trends regarding APM, Observability and Telemetry products.
• Drive innovation and automation of supported products.
• Build and foster relationships with external LOBs for adoption of products
• Establish Customer experience feedback loop
• Establish a Continuous Improvement mindset amongst the team
• Provide technology leadership across enterprise shared services products and platforms in partnership with senior architects and product managers.

Qualifications:

• BS/BA degree or equivalent experience.
• Administrative knowledge (5+ years) of Middleware Products like WebSphere, Weblogic, Tomcat, Apache WebServer, IHS WebServer, BizTalk, IIS WebServer.
• Support experience of Axway or other SFTPFTP products.
• Proven IT track record, with hands-on software development or production infrastructure management role
• Strong hands-on experience supporting Linux platforms
• Experience managing Windows systems
• Proficient in developing and debugging scripts (BASH, PowerShell, Python)
• Intermediate level of expertise in networking concepts
• Excellent problem determination skills, the ability to debug complex-cross system problems, and document root cause including remediation, detection, and avoidance
• Proven understanding hands-on experience providing support of middleware technologies
• Practical experience with Tivoli, SCOM, Netcool, Splunk, Grafana Suite, or ScienceLogic
• Ability to set goals and project plans that align with organizational objectives
• Strong ability to partner and influence at all levels
• Strong understanding of product management and product/customer centric organizations
• Ability to collaborate with high-performing teams and individuals throughout the firm to accomplish common goals
• Understanding of middleware, cloud, virtualization, and APIs Technologies
• Experience with agile and lean philosophies.
• Exceptional verbal and written communication skills and proven ability to build strong relationships with internal and external groups
• Strong product sense coupled with an ability to take a developer perspective
• Experience with process improvement, workflow, benchmarking and / or evaluation of business processes required
• Understanding and experience of working and leading Agile teams. Familiar with CI/CD development, tools such as Jenkins, Jira, Git/BitBucket etc.
• Excellent verbal and written communication skills
• Ability to work independently and on a team with colleagues across the globe.
• Ability to manage multiple tasks concurrently
• Self-starter; needs little administrative guidance
• Energetic and eager to find solutions to complex problems
• Ability to self-learn new technologies