Microsoft Teams Service Delivery Manager

Our customer is a high-profile, technology-driven global organization that relies heavily on secure, always-on voice and collaboration services to support critical operations and senior leadership worldwide. With a strong focus on reliability, security, and operational excellence, they operate complex communication environments where downtime is not an option. This role offers the opportunity to work closely with decision-makers, influence service quality at scale, and play a key part in ensuring smooth, dependable communications across the organization.

We are seeking a Technical Service Delivery Manager to act as the dedicated on-site technical lead for this customer. This position is ideal for someone who combines deep Microsoft Teams telephony expertise with strong coordination, communication, and ownership skills.

What This Role Is Really About

In simple terms, you will be the person responsible for making sure the customer's voice and Microsoft Teams calling services just work—securely, reliably, and without disruption.

You will be the main technical point of contact when things go wrong, when changes are planned, or when improvements are needed. You'll coordinate engineers, vendors, and stakeholders, guide troubleshooting efforts, and ensure issues are fixed properly so they don't happen again. You'll also keep leadership informed on system health, incidents, and performance.

What You WIll Do Day to Day

• Be the go-to person for voice and Microsoft Teams-related issues, including major outages
• Lead problem investigation and make sure the real root cause is found and resolved
• Make sure voice systems stay secure, available, and performing well
• Oversee upgrades, changes, and new deployments without service disruption
• Support senior executives with high-priority communication needs
• Help field locations resolve voice and calling challenges when required
• Follow strict change management and security standards
• Track service performance and clearly report results to management
• Look for ways to improve service quality, stability, and processes

What Are We Looking For The ideal candidate must have:

• Strong, hands-on Microsoft Teams Telephony expertise is a must
• At least 5 years of experience supporting voice or unified communications environments
• Ability to troubleshoot voice issues by analyzing SIP signaling and call flows
• Proven experience working with AudioCodes SBCs, gateways, devices, and Teams integrations
• Experience administering Teams via the Teams Admin Center and using tools like PowerShell
• Background in service delivery, incident management, or technical project coordination
• Confident communicator who can work directly with customers and leadership
• Strong sense of ownership and accountability
• Relevant certifications (voice, Microsoft, IT service management, or project management) are a plus

Location, Work Model & Package

The role is based in Ortigas, Pasig with a hybrid schedule requiring four on-site days per week. The compensation is competitive and negotiable, with the client demonstrating flexibility and an understanding of realistic salary benchmarks.