Microsoft Exchange Administrator

Requirements:

1. 1-2 years minimum experience in Microsoft Exchange and IT collaboration
2. Working experience with the following: Microsoft Exchange,Microsoft SharePoint
3. Ability to drive progress in ambiguous problem areas independently
4. Have a strong sense of ownership and consistent attention to detail.
5. Have a sense of urgency to resolve problems/issues encountered
6. Provide accurate and timely updates to work tickets, incidents, and outages
7. Maintain a proactive and positive attitude to support all levels of teams up to and including executive leaders
8. Collaborative and intuitive Very good customer service skills

Nice-to-haves:

• Knowledge and/or experience with the following: Google Workspace Microsoft Exchange Online Slack Monday.com Videoconferencing
• ITIL knowledge/training Good understanding of networking, security and DNS
• Understanding of Change Management process and Best Practices
• Experience with VMware ESX/VSphere and cloud (GCP/AWS/Azure) environments
• Experience with ticketing applications like ITSM or ServiceNow

Additional Job Description

• Support on backend and administrative functions for TELUS internal Enterprise Grid for Microsoft Exchange, SharePoint and other collaboration tools
• Ensure these tools align with defined standards and enhance overall employee collaboration
• Support users questions related to Microsoft Exchange and SharePoint features and redirect to BU admins when needed
• Assist Tier 3 in setting up and managing supported Microsoft Exchange servers, mailboxes and user accounts.
• Provide Tier-2 support in day to day operations Share knowledge and best practices within the team and the broader organization