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Microsoft Dynamics Support Engineer
Location: Mandaluyong/Clark/Tarlac/Cebu
Shift: Mon-Fri, 9PM-6AM PH Time
Arrangement: Hybrid, Full Time
Unlock your potential! At TOA Global, we have a deep commitment to empowering individuals to excel in their enterprises, careers, and communities. Our global footprint stretches across Australia, New Zealand, North America, Philippines, South Africa, and South America, supporting our global clients in the accounting industry.
Primary Objective
The Microsoft Dynamics Support Engineer is to provide technical support, troubleshooting, and issue resolution for Microsoft Dynamics applications, ensuring system stability, performance, and user satisfaction. This role involves responding to support requests, analyzing system behavior, implementing minor enhancements or configuration changes, and collaborating with internal teams or vendors to resolve complex issues. The engineer plays a key role in maintaining the integrity of Dynamics environments, supporting upgrades, and assisting with user training and documentation to ensure optimal use of the platform.
Key Responsibilities:
+ Provide timely technical support and troubleshooting for Dynamics 365 Sales users.
+ Configure and customize the CRM system to align with business requirements.
+ Maintain user roles, permissions, and security settings within the Dynamics 365 Sales environment.
+ Create, update, and manage reports and dashboards to support sales performance monitoring.
+ Collaborate with sales teams and other stakeholders to understand needs and deliver effective solutions.
+ Document support activities, system changes, and user guides to ensure knowledge sharing.
+ Assist with user training and onboarding to promote effective use of the platform.
Qualifications / Skills:
+ Proficiency in Microsoft Dynamics 365 Sales Strong understanding of core CRM features including lead, opportunity, account
+ System configuration and customization Experience with modifying forms, fields, views, and dashboards to meet business needs.
+ Basic use of Power Platform tools Familiarity with Power Automate for simple workflows and reporting.
+ User access and security management Managing roles, permissions, and business units within the Dynamics 365 Sales environment.
+ Reporting and data analysis Creating and maintaining reports and charts within Dynamics 365 to support sales operations.
+ Strong problem-solving skills Able to investigate and resolve user issues efficiently within the CRM platform.
+ Clear communication and documentation Capable of explaining CRM processes to end users and maintaining support records.
+ Customer service orientation Focused on delivering timely and helpful support to sales users.
+ Collaborative mindset Works effectively with sales teams, system administrators, and other support staff.
+ Strong communication skills Can explain technical issues clearly to both technical and non-technical audiences.
+ Customer-focused attitude Prioritizes user needs and aims to provide helpful, timely support.
+ Collaborative mindset Works effectively within cross-functional teams and values input from others.
+ Problem-solving orientation Approaches challenges methodically and seeks practical, lasting solutions.
+ Patience and empathy Handles user frustrations with understanding and professionalism.
+ Accountability Takes ownership of issues and follows through to resolution.
+ Attention to detail Ensures accuracy when diagnosing problems or making system changes.
+ Adaptability Adjusts well to shifting priorities, user demands, or evolving technologies.
+ Proactive approach Anticipates potential issues and works to prevent them before they escalate.
+ Continuous learning Stays up to date with Dynamics platform updates and best practices.
What's in it for you
We live by our VALUES to cultivate and foster growth and innovation.
BE AWESOME:Exceptional individuals create collective genius. We celebrate success, reward outstanding performance, and make work fun by fostering a supportive and inspiring environment.
KEEP IT REAL:We value honesty, accountability, and open communication. We own our actions, prioritize compassion, empathy, and understanding, and foster meaningful conversations.
BRING THE WOW:We strive for excellence in everything we do. Going the extra mile is our standard, as we are committed to delivering outstanding results.
DREAM BIG:We embrace a culture of continuous learning, exploration, and improvement. With ambitious goals, we constantly seek knowledge and self-improvement.
Join TOA Global and experience the difference!
We passionately embrace diversity and inclusion in all aspects of our organization. We believe by fostering an environment that values and celebrates individuals from diverse backgrounds, we unlock innovation, drive creativity, and amplify our ability to serve our customers and communities with excellence.
Job ID: 143850271
