Job Summary:
- Primarily responsible for supporting operational efficiency, helping prevent financial losses and reducing reputational risk through timely and accurate validation of merchant manually settled transactions
- Attends to and provides resolution of Call Center case referred by Merchant Services Unit as requested by merchant
- Carries out functions consistently and in accordance with the policies, procedures and control measures in place
Duties & Responsibilities:
Case Management
- Prepares summary of cases extracted from system in soft file for monitoring purposes and timely resolves cases in system to avoid escalations
- Attends to email queries and reconciliation request from merchants and internal customers with sense of urgency and provides timely feedback on unpaid transaction sent to Merchant Transaction Posting group email
- Reviews Merchant Transaction posting group email and ensure no unattended unfulfilled requests related to transactions being handled
Transaction Validation and Processing
- Timely validates EDC slips (DCC and non DCC transactions), voice approved, MOTO and transactions in excel file from merchant covered by Blanket Full Recourse if unpaid and for manual posting
- Endorses to encoders for preparation of Notice of Conditional Payment letter if with irregularities
- Prepares and consolidates all transactions for manual posting and endorse to Encoders including the supporting documents and seeks approval of Officer for voice approved and MOTO transaction with material amount prior to endorsement for posting
- Facilitates force settlement of active batch transactions (straight transactions only) to minimize manual processing
Transaction Review and Monitoring
- Reviews / same-day cross checking of transactions validated by another processor (re-validation) prior manual posting/NCP preparation
- Reviews accuracy and completeness of endorsed transactions for manual posting against request (Call Center, group email). Update individual monitoring file of assigned/handled transactions as to status
- Reviews the NCP sending to merchant via merchant transaction posting email. Checks for any undelivered emails and ensures to seek assistance from Account Officer
Qualifications:
- Bachelor's degree in Business, Finance or relevant courses
- At least 2 years of relevant work experience in banking institution or credit card company
- Must be willing to be assigned and work onsite in Ortigas
