Medical Virtual Assistant (Scheduling & Insurance Focus)

This is a remote position.

Virtual Rockstar is seeking a full-time Medical Virtual Assistant on behalf of a growing physical therapy and sports recovery clinic based in the U.S. to support new patient scheduling, insurance verification, and authorizations. This is a great opportunity for someone who values clear communication, efficiency, and delivering an exceptional patient experience.

This clinic supports patients through their recovery journey by prioritizing clear expectations, proactive communication, and care that goes above and beyond a typical medical experience. The team is patient-centered, growth-minded, and focused on reducing ambiguity so patients feel confident every step of the way.

Core Values:

• Clear and proactive communication

• Exceptional patient experience

• Accountability and follow-through

• Continuous growth and improvement

  
  

New Patient Scheduling & Front Desk Support

• Schedule 1520 new patient evaluations per week

• Manage appointment calendars and confirm upcoming visits

• Handle appointment rescheduling and patient inquiries via phone and email

• Coordinate closely with in-clinic staff to ensure timely follow-ups and documentation

• Maintain accurate and up-to-date patient records

Insurance Verification & Authorizations

• Verify insurance eligibility for 1520 patients per week

• Submit and track 1015 prior authorizations per week

• Update insurance details in the EMR and payer portals

• Proactively communicate insurance requirements to the in-person team

• Help ensure patients arrive informed and prepared for their visits

Administrative Support

• Support daily clinic operations with data entry and documentation

• Maintain HIPAA compliance across all patient communications

• Communicate proactively with leadership to avoid delays or ambiguity

• Contribute to a smooth, organized workflow for both patients and staff

  
  

• WebPT (EMR)

• IntakeQ (patient intake and forms)

• Nextiva (phone and fax)

• Availity

• Cigna & UHC Portals

• UCLA Healthlink