This role is responsible for managing KPIs and client records, update profiles in PMS, handle patient communications, and coordinate appointments while supporting psychologists operations.
About Shore360:
Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.
Roles And Responsibilities
- Managing the KPI
- Updating client details
- Uploading referral PDFs to client profiles in our PMS
- Entering client data received via email, chat, or phone into PMS
- Communicating with patients via email, call and live chats to obtain any missing relevant information, answer their query and relay the information from the psychologist
- Completing daily operational checklists
- Ensuring upcoming appointments are booked, rescheduled and cancelled correctly.
- Communicate with our psychologists in a timely manner
A Successful Candidate Must Have
- Proven leadership experience
- Excellent English communication skills
- Speedy IT/computer skills
- Great customer service personality
- The ability to learn and understand Medicare requirements
- Attention to detail
ShoreXtra Perks
- Bronze referral bonus
- Fixed Schedule (Mon-Fri, 6:00am-3:00pm, 7:00am-4:00pm)
- HMO upon hire
- 15 leave credits annually
- Free barista-style coffee
- Free parking and shuttle services
- Unlimited growth potential
- Fun and family-oriented working environment
#Jobs360Hiring
