Medical Virtual Assistant (Insurance & A/R Focus)

This is a remote position.

Are you a detail-oriented, reliable healthcare professional who thrives behind the scenes and knows how to navigate insurance systems with confidence Do you enjoy problem-solving, following up on unpaid claims, and keeping operations running smoothlyall while working remotely

A growing physical therapy and performance clinic based in the U.S. is seeking a full-time Medical Virtual Assistant to support insurance verification, prior authorizations, accounts receivable follow-ups, and light recruiting tasks. This is an excellent opportunity for someone who values transparency, accountability, and making a real impact in patient care.

This clinic is dedicated to helping individuals recover, remain resilient, and thrive at the highest levels of human performance. The team is mission-driven, fast-moving, and deeply values clear communication, efficiency, and delivering a patient experience unlike any other in their community.

Core Values:

• Speed of Service

• Transparency and clear communication

• Unique, patient-centered experiences

• Positive impact on individuals and the community

  
  

Insurance Verification & Authorizations

• Verify patient insurance eligibility for 1520 patients per week
  

• Submit and track prior authorization requests (1015 per week)
  

• Update patient and insurance information accurately in the EMR

• Liaise with insurance providers to clarify coverage and authorization details

• Track pending authorizations and ensure timely follow-ups

Accounts Receivable & Claims Follow-Up

• Follow up with insurance companies on unpaid or denied claims (approx. 10 per week)
  

• Investigate claim issues by navigating insurance phone systems and portals

• Document outcomes and next steps clearly in the EMR

• Support the clinic in resolving outstanding A/R efficiently

Administrative & Recruiting Support

• Review the EMR dashboard daily and proactively work through outstanding tasks

• Send outreach messages to 510 potential job candidates per week
  

• Communicate progress and updates regularly with the Office Manager via email

• Follow existing workflows and guides before escalating questions

  
  

• Prompt (EMR)

• Weave (patient communication)

• Google Workspace (Gmail, Docs, Sheets, Google Meet)