**PLEASE CAREFULLY READ ALL THE DETAILS BEFORE APPLYING***
JOB TITLE: Medical Virtual Assistant
RATE:
Work Type:
- Start Part Time (30 Hours per week) to transition into Fulltime eventually
- WFH | Remote
Working Hours : overlapping Head of Sales & Marketing's schedule (9pm to 12am Manila Time)
Start Date: Target start date is December 8, 2025
Reports To: Business Owner / Operations Manager
JOB OVERVIEW:
We're looking for a detail-oriented Virtual Assistant with medical front-office experience to support a hand therapy clinic. You'll be the first friendly voice patients hear, ensure benefits are verified correctly (especially OT vs. PT distinctions), and help confirm DME details for custom splints. You'll also assist with a simple daily intake/financial tally (with guidance).
JOB ROLE & RESPONSIBILITIES:
Core responsibilities:
- Answer inbound calls with warmth and professionalism; capture accurate messages and patient details.
- Scheduling: May add direct scheduling once access/process is finalized (TBD).
- Verify insurance benefits thoroughly, with correct distinctions for Occupational Therapy (OT) vs Physical Therapy (PT) coverage.
- Confirm copay/coinsurance, deductible status, visit limits, prior auth/referral needs, payer notes, and network status.
- Confirm DME specifics for custom hand/arm splints (e.g., coverage criteria, allowed quantities, authorization requirements, applicable codes as provided).
- Daily intake/financial tally (basic): Enter totals and key fields as instructed (you'll be guided on what to capture and how).
JOB REQUIREMENTS:
Must-Have:
- Medical/therapy office experience (hand therapy or outpatient rehab a plus).
- Confident benefit verifier who knows the right questions to ask payers and documents outcomes clearly.
- High attention to detail and crystal-clear, patient-friendly communication (phone and email/chat).
- Experience confirming DME benefits/authorizations.
- Familiarity with EMR/EHR front office workflows, insurance portals, and phone systems.
- Basic comfort with spreadsheets for daily tallies.
Tools You'll Use (examples)
- Clinic EMR/EHR (training provided)
- Insurance portals/phone verification
- VoIP/phone system, email, and basic spreadsheets
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