Take on a leadership role as a Patient Scheduling Team Lead within a well-established global organization specializing in medical evaluations and review services.
The Opportunity
Oversee a scheduling team to ensure precise and prompt coordination with physicians, while driving process improvements across an international healthcare services environment.
Why join us
- Proudly Great Place to Work® certified
- Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
- Grow with stability: 100+ in our 10-Year Club by 2025
- Dynamic talent network: 2,000+ across APAC and beyond
- Competitive compensation with annual reviews
- Comprehensive medical care for you and your family
- Generous paid leave because work-life balance matters
- Level up with LinkedIn Learning and tailored training
- Flexible work setup
Staff Testimonial
ASW is my second home and family. They have opened a lot of opportunities for me. - Underwriting Assistant, ASW Philippines.
What You'll Do
- Lead and support a scheduling team to meet performance and quality targets.
- Oversee daily scheduling to ensure accurate and timely coordination with physicians.
- Manage workload, prioritize tasks, and allocate resources effectively.
- Communicate with stakeholders and handle escalations.
- Ensure documentation accuracy and drive process improvements.
Key Criteria
- Minimum 2 years leading a healthcare/insurance scheduling team.
- Experience in high-volume calls and administrative tasks.
- Strong English communication skills.
- Highly organized with good time management skills.
Work setup:
- Manila (BGC, Taguig): US Eastern time hours of 8:30am - 5:30pm (8:30pm – 5:30am PHT) with a full onsite model.
