Job Summary
The position is responsible for all Demand Planning functions. The position is responsible for direct interface export and domestic customers supporting the Sales Team to ensure overall customer satisfaction. Overall coordination with Supply Chain, Manufacturing and Sales is critical to the function.
Description
- Lead and manage the customer service team to deliver exceptional service.
- Develop and implement customer service policies and procedures to enhance customer satisfaction.
- Monitor team performance and conduct regular training sessions to equip team members with necessary skills.
- Address escalated customer issues and ensure effective resolution.
- Collaborate with other departments to improve overall service efficiency.
Requirements
- Educational Qualifications: Graduate of any four- or five-year college course
- Experience Level: 35 years of experience in customer service management
- Skills and Competencies: Strong customer service skills, scheduling proficiency, problem-solving abilities, Salesforce knowledge, account management expertise, exceptional people skills, and experience with back-office support
- Responsibilities and Duties: Effective communication and leadership within the team, ensuring compliance with service standards
- Qualities and Traits: Proactive, empathetic, and strong organizational skills
- Working Conditions: Office environment with potential for remote work flexibility
