Medical Receptionist

JOB TITLE: Medical Receptionist Training Coordinator

About My Mountain Mover (MMM)

My Mountain Mover (MMM) is a fast-growing, mission-driven staffing company providing

pre-trained virtual professionals to U.S. businesses, with a strong and expanding focus in the

healthcare industry.

At our core, we exist to remove operational burdens from healthcare practices — so leaders

can focus on what matters most. For many of our clients, that means delivering better patient

care. For our team members, it means building meaningful careers inside a company that

values both performance and people.

But what truly sets MMM apart isn't just our growth — it's our culture.

We operate with discipline through the Entrepreneurial Operating System (EOS), but we pair

that structure with an intentional, people-first culture. We believe high performance and

strong culture go hand in hand.

Here's what that looks like:

● Annual company summit where our team gathers to connect, celebrate wins, and

align on vision

● Leadership retreats focused on growth, strategy, and personal development

● Guest speakers and development sessions to sharpen both professional and

personal skill sets

● Meaningful charitable initiatives through our charity, Greater Heights Foundation —

giving back is built into who we are

● Recognition, gifts, prizes, and performance incentives that celebrate excellence

● A genuine emphasis on ownership, accountability, and mutual respect

We are serious about results — and serious about creating an environment where ambitious

people thrive. MMM is not a corporate machine. It's a scaling, values-driven company where

strong culture, clear expectations, and long-term opportunity coexist.

Core Responsibilities:

• CONTENT & CURRICULUM SUPPORT

Support development of micro-modules covering call handling, scheduling logic, insurance verification, and EHR best practices

Recommend updates based on industry trends, learner performance, and clinic needs

• EVALUATION & PERFORMANCE ASSESSMENT

Conduct Skills Evaluation Interviews (SEIs) to assess accuracy, billing judgment, and

system familiarity

Track learner progress via Salesforce, TalentLMS, and dental billing-specific checklists

Lead recovery training sessions for cancelled VAs re-entering the system, based on

gaps in front office skills

Deliver structured feedback and escalate retraining needs as required

• INSTRUCTION & TRAINING DELIVERY

Teach core front office workflows including patient scheduling, registration, insurance verification, referrals, authorizations, and EHR navigation

Lead live and recorded training sessions focused on payer logic, dental billing

sequencing, documentation, and audit-readiness

Facilitate mock call scenarios and scheduling exercises to simulate real clinic situations

• LEARNER SUPPORT & TECHNICAL GUIDANCE

Respond to learner questions on scheduling scenarios, insurance checks, patient coordination, and documentation

Offer practical advice on tone and accuracy in billing notes and patient-facing

communication

Identify common misunderstandings and coordinate content updates with the

SME Lead

• COMPLIANCE & DOCUMENTATION

Reinforce HIPAA compliance and billing documentation standards across all

content and training simulations

Teach accurate claim documentation, patient ledger handling, and coordination

between billing and front office notes

Required Qualifications:

• Minimum 3 years of Medical Receptionist or Front Office staff experience handling scheduling, patient intake, insurance verification, and referrals in a U.S. medical practice
• Confident in leading live training sessions, SEIs, and mock scenario walkthroughs. Clear, professional communication skills for leading group and one-on-one instruction
• Must have experience in supporting the onboarding or upskilling of VAs, front desk staff, or billing teams, including prior experience training or onboarding others on dental billing systems and workflows
• Familiarity with U.S. EMR / Practice Management systems (e.g., Athenahealth, eClinicalWorks, Kareo, AdvancedMD, Epic)
• Familiarity with HIPAA, ledger accuracy, and audit-readiness protocols
• Working knowledge of tools like TalentLMS, Canva, and Salesforce
• Strong communication skills with a focus on professional tone, empathy, clarity, and accuracy in patient-facing interactions

Compensation and benefits

• Earn up to $1600 plus My Mountain Mover benefits
• Permanent work-from-home setup

To move forward, please submit your application through: https://drive.google.com/file/d/1pLfCE15q2lhKvUZEb62FODG6XHej-U99/viewusp=sharing