About the Role

SmartScale360 is hiring a Medical Receptionist (Remote) to support our growing U.S.-based home care clients by coordinating caregiver schedules, maintaining workforce coverage, and ensuring patients receive uninterrupted care.

If you have experience in healthcare scheduling, home care scheduling, patient coordination, caregiver scheduling, workforce management, or staffing coordination, we'd love to hear from you.

Location: Remote (Philippines)

Schedule: U.S. Hours (Final schedule to be confirmed)

Salary:PHP 40,000/month

Benefits: 10 Days PTO | Annual Appraisal | Healthcare Benefits | Career Growth Opportunities

What You'll Do

Coordinate caregiver schedules to ensure continuous patient coverage
Monitor attendance, call-offs, and schedule adherence while resolving scheduling conflicts
Fill open shifts by coordinating caregiver replacements and schedule changes
Communicate with caregivers, patients, clients, and internal teams to provide scheduling updates and support
Maintain accurate scheduling records using workforce management and scheduling platforms
Generate scheduling, staffing, and attendance reports to support daily operations
Support workforce management activities while ensuring service levels are maintained
Track scheduling issues and proactively identify opportunities to improve operational efficiency
Provide administrative support for daily scheduling and coordination activities

What We're Looking For

At least 1 year of experience in Healthcare Scheduling, Home Care Scheduling, Patient Coordination, Workforce Management, Dispatching, Staffing Coordination, or similar roles
Experience supporting U.S. Healthcare, Home Care, Staffing, Healthcare BPO, or Medical accounts
Excellent English communication skills (written and verbal)
Strong organizational, multitasking, and problem-solving skills
Experience using scheduling or workforce management software
Ability to work independently in a remote environment
Experience supporting U.S. Home Care agencies is a plus
Familiarity with WellSky, AxisCare, ClearCare, CareSmartz360, NICE, Verint, or similar scheduling platforms is preferred
Strong Microsoft Excel and reporting skills are an advantage

Tools You'll Use

Scheduling: WellSky, AxisCare, ClearCare, CareSmartz360, NICE, Verint, or similar
Productivity: Google Workspace & Microsoft Office
Communication: Slack, Zoom, or Microsoft Teams

Work-From-Home Requirements

Laptop/PC: Intel i5 (or equivalent) with at least 8GB RAM
Internet: Stable 100 Mbps connection
Backup: Secondary internet connection, device, and power source

Schedule

Work Schedule: To be confirmed by the client
Availability: Must be available to work any day of the week
Shift: Must be flexible to work U.S. business hours based on operational needs

Why Join SmartScale360

Permanent remote work
Competitive salary and performance bonuses
Healthcare benefits
Annual performance appraisal
Career growth opportunities
Work with established U.S.-based home care clients
Join a supportive and collaborative remote team

Apply Today!

If you're passionate about healthcare coordination, scheduling, and ensuring patients receive exceptional care, we'd love to hear from you. Apply today and take the next step in your healthcare career with SmartScale360.

Note: To help streamline the hiring process, applicants are encouraged to secure an NBI Clearance early to avoid delays during client matching.