Lead a high-performing team at a global provider of medical and document management services—trusted for accuracy, security, and reliability.
The Opportunity
Oversee a team responsible for managing and delivering critical medical records, driving performance, accuracy, and seamless workflow execution across operations.
Why join us
- Proudly Great Place to Work® certified
- Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
- Grow with stability: 100+ in our 10-Year Club by 2025
- Dynamic talent network: 2,000+ across APAC and beyond
- Competitive compensation with annual reviews
- Comprehensive medical care for you and your family
- Generous paid leave because work-life balance matters
- Level up with LinkedIn Learning and tailored training
- Flexible work setup
Staff Testimonial
ASW is my second home and family. They have opened a lot of opportunities for me. - Underwriting Assistant, ASW Philippines.
What You'll Do
- Oversee daily document management operations, ensuring timely and accurate handling of patient records
- Lead, coach, and support a team to meet performance, quality, and turnaround time targets
- Ensure accurate uploading and maintenance of records across portals and databases
- Monitor workflows, prioritize tasks, follow up on missing or outstanding documentation, and resolve escalations as needed
- Maintain compliance with data security standards and ensure accuracy in all record processing
- Support training, onboarding, and continuous improvement initiatives to enhance team performance and processes
Key Criteria
- At least 2 years of experience leading a healthcare/insurance document management team with hands-on experience in medical records processing or related field
- Strong knowledge of HIPAA regulations and data privacy standards
- Proven ability to manage high-volume administrative tasks with accuracy and efficiency
- Excellent verbal and written English communication skills
- Highly organized with strong time management skills and the ability to meet deadlines
Work setup:
- Manila (BGC, Taguig): US Eastern time hours of 8:30AM to 5:30PM (8:30PM – 5:00AM PHT) with a full onsite model.
