Medical Billing Virtual Assistant

This is a remote position.

Virtual Rockstar is hiring a full-time Medical Billing Virtual Assistant on behalf of a growing sports physical therapy practice.

This is primarily a billing role. The ideal candidate will own the full billing cycle — claims management, denial follow-up, payment posting, and secondary/out-of-network insurance management — and must come in ready to run, not learn from scratch. As a secondary function, this VA will serve as front desk backup when the clinic's admin is unavailable, covering phones, scheduling, and general admin tasks.

This is an excellent opportunity for a seasoned medical biller who thrives in a fast-paced environment and wants to make a real impact supporting athletes and active individuals.

About Our Client

Our client is a high-performance sports physical therapy practice dedicated to empowering athletes and active individuals to return to the activities they love — bridging the gap between rehabilitation and performance. They provide exceptional, evidence-based care that helps patients not only recover from injury but perform at their highest potential.

Their culture is built on the values of:

• Impact

• Integrity

• Communication

• Curiosity

• Innovation

• Passion

• Judgment

The practice is not a volume-driven clinic. They prioritize quality relationships, individualized care, and an outstanding patient experience — whether working with youth athletes, collegiate competitors, professional athletes, or active adults.

Key Responsibilities

Medical Billing & Claims Management — Primary Focus

• Own the full billing cycle through Prompt, including claim submission, payment posting, and AR management

• Manage claims for a high-volume practice averaging 150–200 visits per week, with 60–70% insurance-based

• Follow up on unpaid and outstanding claims in a timely manner

• Review, appeal, and resolve denied claims

• Manage secondary insurance claims with a strong emphasis on out-of-network and college athlete payer scenarios

• Manually track and follow up on secondary insurer claims through Prompt

• Resolve billing discrepancies and ensure accuracy across all patient accounts

• Post payments to patient accounts

• Generate billing reports for management

• Ensure compliance with coding and billing regulations

• Support insurance verification, benefits checks, and pre-authorization processes

• Track referrals and plans of care

Front Desk & Administrative Backup — Secondary Function

• Serve as backup phone coverage via Quo VoIP when the primary front office admin is unavailable

• Confirm patient appointments and manage rescheduling requests

• Handle patient inquiries via phone, text, and email

• Manage appointment calendars and coordinate schedules as needed

• Maintain accurate electronic medical records within Prompt

• Perform data entry, generate basic reports, and manage email correspondence

• Send appointment reminders, invoices, and patient follow-up communications

• Support general administrative workflows and process improvement initiatives as directed

Tools & Systems

• Prompt (EHR & Billing Platform — primary tool)

• Google Workspace (Gmail, Chat, Docs, Sheets, Drive)

• Quo (VoIP Phone System)

• Microsoft Office (Word, Excel)

• Proven, hands-on experience in full-cycle medical billing — this is not an entry-level role

• Strong working knowledge of primary and secondary insurance processing, including out-of-network claims

• Experience with Prompt EMR/billing platform is highly preferred; PT or outpatient rehab billing background is a plus

• Ability to self-direct and operate independently from day one — training resources will be provided but the VA must come in ready to run

• Excellent written and verbal English communication skills

• Strong attention to detail, reliability, and ability to manage multiple priorities in a fast-paced environment

• Comfortable communicating with patients, providers, and insurance representatives

• Proficient in Google Workspace and Microsoft Office

Non-Negotiables

• Proven medical billing experience — candidates without this will not be considered

• Exceptional English communication skills, both written and verbal

• Reliable, accountable, and highly detail-oriented

• Able to operate independently and bring billing expertise to the role from day one

• Comfortable serving in both a billing-primary and patient-facing backup capacity

• Competitive salary commensurate with experience.

• Opportunities for professional development and growth.

• Work in a dynamic and supportive team environment.

• Make a meaningful impact by helping to build and strengthen families across the Globe