This is a remote position.

Virtual Rockstar is hiring a full-time Medical Billing & Credentialing Virtual Assistant on behalf of a growing mental health counseling practice.

This role will provide administrative, billing, credentialing, and insurance support to help ensure smooth operations across a large team of providers. The ideal candidate is highly detail-oriented, adaptable, and comfortable working with billing processes, therapist credentialing, patient communication, and administrative workflows.

This is an excellent opportunity for someone who enjoys problem-solving, managing details, and supporting a mission-driven healthcare organization dedicated to helping individuals navigate mental health challenges.

About Our Client

Our client is a faith-based mental health counseling practice dedicated to helping individuals and families overcome mental health challenges while ensuring their Christian faith is acknowledged, respected, and understood throughout the care process.

Their culture is built on the values of:

Caring
Empathy
Acceptance
Respect

The practice currently supports a large network of providers and is committed to creating a supportive environment for both patients and team members.

Key Responsibilities

Billing & Insurance Support

Review client billing and insurance billing activities
Monitor outstanding balances and follow up on billing-related issues
Generate and format billing-related documentation and reports
Follow up on unpaid claims and billing discrepancies
Track and update expired insurance information
Support insurance-related administrative processes
Assist with maintaining accurate billing records

Credentialing Support

Follow up on therapist credentialing applications and renewals
Monitor credentialing status and communicate updates to providers
Maintain organized credentialing records and documentation
Coordinate with credentialing organizations and insurance networks as needed
Track deadlines and ensure timely follow-up

Administrative Support

Manage email correspondence and ticketing systems
Set up and maintain email accounts and fax accounts
Monitor and organize incoming communications
Manage electronic records and administrative documentation
Perform data entry and generate reports as needed
Assist with operational and process-improvement initiatives

Patient & Provider Support

Respond professionally to patient inquiries via phone and email
Assist with insurance and billing-related questions
Communicate effectively with providers and administrative staff
Maintain patient confidentiality and HIPAA compliance at all times
Support a positive patient experience through timely and professional communication

Tools & Systems

TherapyAppointment (EHR)
Google Workspace (Gmail, Docs, Sheets, Drive)
SupportBee
Weave
Faxage
Microsoft Excel
Microsoft Word

Requirements

Experience in medical billing, insurance billing, or healthcare administration
Experience with provider credentialing or willingness to learn credentialing processes
Strong attention to detail and organizational skills
Excellent written and verbal English communication skills
Comfortable communicating with patients, providers, and insurance representatives
Strong problem-solving abilities and adaptability
Experience with Google Workspace and Microsoft Office applications
Ability to manage multiple priorities in a fast-paced environment

Non-Negotiables

Excellent English communication skills
Strong attention to detail and accuracy
Adaptable, agile, and able to learn new processes quickly
Professional and empathetic communication style
Comfortable handling billing, credentialing, and administrative responsibilities

Benefits

Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families across the Globe