Medical Admin Assistant and Scheduling Specialist (Home-based)

About Us:

Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals.

Responsibilities:

• Answering telephones, using the Ring Central phone system.
• Screen patients for a potential appointment (screening questions and rules for scheduling would be provided).
• Collect data (For example, patient name, date of birth, phone #, small amount of medical history).
• Collect credit card information of patients scheduling (must have HIPAA compliant secure WiFi/network).
• Scheduling patients and uploading the needed information into the Charts (using our Electronic Health Record, called Simple Practice).
• Securing proper forms.
• Tracking and securing missing paperwork.
• Provide administrative and clerical support (must be proficient with Excel and Word).
• Calling patients, pharmacies, and insurance companies for insurance information as requested by providers.
• Cold calling area physicians, therapists, and other referral sources to discuss the practice, schedule video discussions about the practice with our providers, and collect their office email and mailing addresses.
• Prior authorizations on Cover My Meds or by calling insurance companies.

Experience:

• HIPAA-compliant and secure work environment, with an understanding of privacy.
• Proficient with Microsoft Word and Excel.
• Outstanding communication, organizational, and interpersonal skills.
• Excellent typing and grammar skills; ability to communicate effectively with physicians, administration, employees, and vendors.
• Ability to navigate Electronic Health Records, including uploading information to charts.
• Comfort with answering phones for a physician's office.
• Medical Administration certificate or degree recommended.

Work Schedule: Monday - Friday, 9:00 PM - 6:00 AM or 11:00 PM - 8:00 AM Manila time

Work Setup: Home-based (Must be residing near Quezon City)

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

In compliance to data privacy law, make sure that the following is included at all times:

By clicking on the I'm Interested button I hereby allow Outsourced Quality Assured Services, Inc. (Outsourced) to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.