The
Customer Experience Intern for Executions will be a dual-purpose role designed to drive growth through proactive lead identification and sustain it through high-impact retention initiatives.
Key Responsibilities
Lead Generation & Nurturing:
- Prospect Research: Identify potential lead generation activities and assist in the planning and execution of the activity/event.
- Competitor Intelligence: Monitor competitor strategies to identify new opportunities for lead attraction.
- Encoding & Pre-Qualification: Execute desktop research or on-ground interviews to pre-qualify prospects and manage the Leads Monitoring Sheet.
Customer Retention & Loyalty
- Churn Analysis: Schedule meetings with S&E groups to identify at-risk accounts and propose an engagement with them for proactive intervention.
- Retention Activities: Help create strategy plans to engage customers; Support retention campaigns such as proactive follow-up outreach and health check calls.
- Feedback Management: Administer and analyze NPS/CSAT surveys to uncover recurring pain points that lead to customer drop-off.
Minimum Qualifications
- Bachelor's Degree in Marketing
- Experience in Project Management and Market Research preferred
- Strong analytical and critical thinking skills
- Strong communication and interpersonal skills, with ability to adapt to different work styles and personalities
- Proficiency in MS Office and Google Suite preferred
- Must be able to report to the office 2x a week
