Join a dynamic team responsible for driving timely and effective engagement with customers and partners across social media, events, and email channels. This team plays a critical role in supporting our client's marketing organization to achieve strategic business goals through impactful communication and campaign execution.
Responsibilities:
- Responsible for executing all assigned tasks according to the process and procedures.
- Support the end-to-end service execution process, from briefing, planning, implementation review, and quality control.
- Ensure all deliverables are aligned with client's brand and style guidelines
- Execute campaigns using marketing automation software and multiple tools.
- Manage and prioritize tasks to ensure timeliness and quality.
- Maintain attention to detail and high-quality standards in task execution, doing multiple quality checks to ensure accuracy, compliance and completeness of tasks
- Collaborate with key stakeholders and subject experts for process clarifications, execution guidance, and continuous improvement
- Proactively provide feedback, report errors or escalate issues on a timely manner
- Participate in knowledge sharing, community calls, and integrate process updates to maintain consistency and quality in service delivery.
- Complete all mandatory training courses required by both the company and the client.
QUALIFICATIONS
- Proven skills in written and verbal communications
- Proficiency in Microsoft Office applications.
- Basic business, systems, and process analysis
- Results and solutions oriented, with a keen attention to detail
- Organized, reliable, and communicativewith high emotional intelligence and a strong commitment to client success.
- Efficient, process-oriented and committed to quality assurance
- Ability to multitask, prioritize tasks, and manage time effectively.
- Ability to thrive in a fast-paced environment with tight deadlines and quick turnarounds.
- Demonstrates ability to plan out and test different scenarios and strategies
- Fast learner, curious and hungry to explore new ideas
Required Competencies/Skills:
- Minimum 1 year of experience with marketing automation tools
- Demonstrated understanding of marketing communications vehicles, tools and execution, both online and offline. Working knowledge of Marketo is helpful.
- Ability to articulate and evangelize services with stakeholders
- Ability to manage relationships across different stakeholders, work collaboratively and find resolutions for conflicts and issues
- Background in email fundamentals (HTML, CSS, OFTs etc)
Required Experience:
- University degree
- 1-2 years marketing, customer service, communications, administrative / tech support or project management experience (agency or client side)
Desired Characteristics:
- Self-starter Have a proactive attitude and a desire to find creative solutions. Independent, solution-oriented.
- Team player Focus on winning as a team rather than individually. Be cooperative and collaborative; able to work across cross-functional teams to deliver results.
- Open-minded Be able to work effectively across different teams and personalities. Be flexible and adaptable especially in a fast-moving environment.
- Detail-oriented Treat the work as your own and be able to analyze.
- Cool-headed Be patient and even tempered.
- Drive for results Be tough and persistent and know when to research vs. when to make a quick decision.
- Client service oriented Be positive, highly responsive, proactive and optimistic.
