Pointwest is looking for a Manual Quality Analyst (Junior to Mid-Level) to join our Healthcare and Retail Strategic Business Unit. This role is key to delivering high-quality software through detailed testing, clear defect reporting, and active collaboration with cross-functional teams. You will contribute to project success by ensuring product reliability while aligning with Pointwest's core values of Leadership, Excellence, and Innovation, and our culture of Agility, Accountability, Innovation, Collaboration, and Customer Centricity.
As a Quality Analyst, you will champion the delivery of flawless digital solutions that enhance user experiences across critical healthcare systems and retail platforms.
Key Responsibilities
- Delighting Our Customers & Stakeholders
- Design, execute, and maintain comprehensive test plans and test cases mapped directly to client business requirements.
- Conduct thorough functional, regression, integration, and exploratory testing to ensure a high-quality product release.
- Log, track, and manage bugs through defect tracking tools, ensuring clear documentation of testing processes, risks, and blockers.
- Practice Customer Centricity by advocating for the end-user experience during testing cycles to ensure retail and healthcare applications are intuitive and accessible.
2. Growing Our Business
- Support project timelines by ensuring on-time delivery of QA milestones, safeguarding client retention through exceptional service delivery.
- Minimize post-release issues through rigorous testing gates, strengthening Pointwest's brand reputation for reliable, production-ready software.
- Identify potential project risks early in the software development life cycle (SDLC) to minimize costly scope creeps or delayed launches.
3. Improving the Way We Work
- Embody Agility and Accountability by actively participating in agile ceremonies, sprint planning, and retrospectives to optimize testing workflows.
- Collaborate daily with developers, business analysts, and project managers to streamline defect resolution and accelerate time-to-market.
- Leverage Innovation by utilizing Low-Code/No-Code testing tools and executing minor script adjustments to automate repetitive test cases and boost efficiency.
4. Developing Myself and Others
- Demonstrate Leadership and Collaboration by sharing best practices, archiving reusable test assets, and contributing to internal team knowledge bases.
- Engage proactively in Pointwest's continuous learning paths, upskilling in domain-specific knowledge (Retail and Healthcare frameworks) and technical QA methodologies
- Participate in peer reviews of test documentation to ensure consistent QA excellence across the business unit.
Qualifications:
- Education: Bachelor's degree in Computer Science, Information Technology, Software Engineering, or any related field.
- Experience: Relevant experience in manual QA testing, with a strong preference for experience within Retail or Healthcare domains.
- Technical Skills:
- Strong proficiency in QA methodologies, test design techniques, and SDLC models.
- Hands-on experience with defect tracking and test management tools (e.g., JIRA, TestRail).
- Proficiency in executing Low-Code/No-Code Testing Tools.
- Ability to perform minor script adjustments; a basic understanding of programming languages is highly advantageous.
- Soft Skills: High attention to detail, strong analytical capabilities, and a proactive approach to problem-solving.
- Communication: Excellent written and verbal communication skills for clear articulation of technical issues to both technical and non-technical stakeholders.
- Work Flexibility: Willingness to adapt to a flexible work schedule as required by project demands and client time zones.
- Cultural Alignment: Must strongly embody Pointwest's core values of Leadership, Excellence, and Innovation, and actively demonstrate a culture of Agility, Accountability, Innovation, Collaboration, and Customer Centricity
