Job Description
Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Document Translation tasks (e.g. Requirements, Designs, e-mails, Tickets, Error information, etc.) from English to a foreign language (indicate language) and vice versa
May require interpretation service during conferences or meetings with counterparts, clients, and vendors.
Initiate and implement Quality Assurance and process improvement activities
Assist in Capability Development of bilinguals by conducting coaching or language training activities
Research, compile and learn business, tools and technical terminologies
Use and contribute in strengthening translation tools to increase productivity
Willing to be cross-trained on technical (SAP, Oracle, SFDC, Service Desk, etc.), customer service, financial or project management/support tasks
Work with teams and diverse range of people
Work in a Service Desk setting involving spoken and written communication in the foreign language (non-English)
Work on a project as technical support (SAP, Oracle, SFDC, Service Desk, etc.), customer service, financial, or support tasks
Other language-related tasks as may be defined and assigned from time to time
A bachelor's degree in Information Technology, Computer Science, or other relevant fields. Undergraduates with language proficiency are welcome to apply
Able to effectively communicate, verbally and in writing, in both English and a foreign language (i.e., Mandarin)
Experience in providing customer service, analytical testing, quality assurance testing, or other relevant experience
Familiarity with MS Word, MS Excel, and MS PowerPoint
Experience in analysis, troubleshooting, problem solving and project management
Must be willing to work on holidays, weekends, shifting schedules and extended working hours
