We're Hiring: Bilingual Supplier Success Professional!

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment We got you covered!

We are currently on the lookout for a Bilingual Supplier Success Professional to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Role: Bilingual Supplier Success Professional

Work Arrangement: Work from Office - Angeles

Job description:

Key Responsibilities:

Provide professional support to all customers
Ability to research, clarify and resolve every issue providing solutions and or/alternatives for the desired outcome with focus on customer experience
Interact directly with customers through telephone, email and chat
Accurately verify details on regulatory documents
Record details of interactions in Service Cloud (SFDC)
Provide necessary outbound follow-up, both via phone and email
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Escalate customer complaints and seek reach out options to provide additional assistance
Share feature requests and effective workarounds with team members
Educate customers about new features and functionalities
Gather customer feedback and share with our Product, Sales and Marketing teams
Contribute and report towards the team KPIS and objectives
Assist in training junior Customer Support Representatives

Non-negotiable skills & requirements:

Fluent in Vietnamese, Korean, Mandarin or Japanese (reading, writing, and speaking)
Must be willing to work shifting schedules
Experience as a Customer Support Specialist or similar CS role
Working PC knowledge, windows preferred and related applications (IT industry is an advantage)
Attention to detail and accuracy

Perks & Benefits:

Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
Flexible leave credits which may be used for vacation, emergency and sick leaves
Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
Endless opportunities for career advancement
Exclusive ATM inside the office for employee's convenience
Annual Performance Review with Salary Increase
We set you up for success with a company-provided PC/Laptop and fiber internet connection
Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!
Top notch workplace with first class VIP lounge and game rooms
Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
International career growth and connections
Unlimited cash incentives for hired referrals
Mental Wellness Employee Assistance program through Lifeworks
In-house psychiatrist available to support employees well-being
Become part of the Employee Share Units program
Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace

Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**

Mandarin Bilingual

Bilingual Supplier Success Professional (Japanese/Korean/Mandarin/Vietnamese)