Manager, Travel & Expense and Payments Operations

Essential Responsibilities

Operational Management

• Own end to end execution of T&E and Payments operations across supported OpCos globally, leading through the T&E Team Lead and Payments Team Lead.
• Own staffing levels and capacity and demand planning across both functions, combining a team of 15 or more across T&E and Payments.
• Own period and cycle close activities relevant to both functions, including card cycle close and payment file cutoffs.
• Step in to manage directly when escalated issues require senior intervention or when gaps are identified that Team Leads cannot resolve independently.
• Monitor team performance against established KPIs, identify gaps, and drive corrective actions with Team Leads.
• Support continuous improvement initiatives across both functions, identifying opportunities to strengthen controls, improve accuracy, and drive efficiency.
• Coordinate with RPA, IT, and system owners when automation tools supporting either function are not operating as expected. Confirm compensating controls are activated and escalate when automation is unavailable.
• Assist with special projects as assigned.
  
  

Combined Operational Execution

Travel & Expense

• Own execution of T&E operations, covering expense report processing, cardholder compliance, card program administration, and audit activities.
• Ensure Dover Global T&E Policy requirements are understood and consistently enforced, including card suspension controls and reconciliation requirements.
• Ensure all supported OpCos and newly acquired entities are onboarded and active on the Concur T&E program, maintaining consistent policy and control application across the portfolio.
• Own relationships with T&E vendors and card program providers, ensuring service quality and issue resolution are managed appropriately.
  
  

Payments

• Own execution of Payments operations, covering payment file processing, OBA execution, SPH handling, rejection and return notifications, and transmission monitoring across supported OpCos globally.
• Ensure Payments controls are executed accurately and on schedule, including payment approval controls and transmission confirmations.
• Own relationships with banking partners, ensuring service quality and operational issues are escalated and resolved in a timely manner.
  
  

Work Instructions and SOPs

• Own and approve standard operating procedures and work instructions across both functions, ensuring alignment with GPO-defined process standards and control requirements.
  
  

Compliance and Risk Management

• Ensure both functions operate in compliance with Dover Global T&E and Payments policies and SOX requirements. Escalate non-compliant practices proactively with recommended corrective actions.
• Establish and maintain documented control execution across T&E and Payments, including formal audit trails for key process controls.
• Own enforcement of the T&E card suspension escalation ladder, ensuring each stage is executed and documented on schedule.
• Own closed loop monitoring of payment rejections and exceptions, ensuring root cause is identified and resolution is tracked to completion.
• Proactively monitor aging exposures across card and banking programs, escalating trends before they become control gaps.
• Identify control gaps that meet established thresholds and lead root cause analysis and corrective action planning.
• Identify and escalate operational risks, control gaps, and capacity constraints to the Senior Manager and GPO in a timely manner
• Proactively identify and propose enhancements to T&E and Payments policies as operations and business needs evolve, partnering with the Senior Manager and GPO on recommended changes.
  
  

Team Management

• Conduct performance evaluations, set goals, and provide continuous feedback for T&E and Payments Team Leads.
• Provide coaching, guidance, and development support to Team Leads, identifying development opportunities and supporting structured growth plans.
• Foster a team culture of accountability, ownership, and proactive escalation across both functions.
• Ensure knowledge transfer plans are maintained and business continuity is preserved across both functions.
  
  

Stakeholder Management

• Serve as the primary point of contact for OpCo controllers, finance teams, and business stakeholders on T&E and Payments matters, escalating to the Senior Manager and GPO for items requiring global process decisions.
• Partner cross-functionally with AP Operations Managers and other PTP functional leads to align on shared processes, controls, and OpCo escalations.
• Prepare and present operational performance updates and escalation summaries to the Senior Manager and GPO.
• Support stakeholder communication for process changes, policy updates, and operational improvements across both functions.
  
  

Qualifications

• Bachelor's degree in Business Management, Finance, Accounting, or related field preferred.
• Minimum seven (7) years of experience in Travel and Expense, Payments, or Finance Operations.
• At least five (5) years of managerial experience, including managing a group of at least 15 business professionals through subordinate Team Leads or Supervisors.
• Working knowledge of SOX requirements and internal controls relevant to T&E and Payments functions.
• Experience managing data in large ERP systems, Oracle preferred.
• Proficiency in Microsoft Office products, especially Excel, including pivot tables, VLOOKUP, and data analysis.
• Strong analytical, problem-solving, and interpersonal communication skills.
• Effective escalation management and stakeholder engagement skills.
• Demonstrated experience in process improvement, transitions, or project management.
• Ability to manage competing priorities in a fast-paced environment.
• Self-directed, accountable, positive, and ethical role model able to work with minimal supervision.
• Ability to maintain a professional demeanor at all times with suppliers, internal customers, and coworkers; fully observe Dover's Code of Ethical Conduct, Employee Handbook Personal Conduct of Employees policies, and ISO Quality System Standards.
  
  

Preferred Qualifications

• Familiarity with expense management systems such as SAP Concur.
• Familiarity with payments processing, online banking platforms, and payment file transmission.
• Experience in process improvement, transitions, or project management.
• Ability to manage competing priorities in a fast-paced environment.
• Self-directed, accountable, positive and ethical role model able to work with minimal supervision
• High level of customer focus and ability to maintain a positive attitude at all times
• High level of proficiency in Microsoft Office products
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to be an effective team leader and display initiative
• Ability to maintain a professional demeanor at all times with suppliers, internal customers and coworkers; fully observe Dover's Code of Ethical Conduct, Employee Handbook Personal Conduct of Employees policies and ISO Quality System Standards
  
  

Company Overview

Dover Business Services (DBS) is an independent business to business service provider within Dover Corporation, a diversified global manufacturer with annual revenues of US$8 billion. DBS is accountable for delivering selected transactional services in Finance, IT and HR to the entire organization. With locations in Hamilton, Ohio, Dundee, Scotland and soon to be Suzhou, China, DBS centers operate across the globe to maximize service to our operating companies (OpCos).

Dover Corporation deliver's innovative equipment and components, specialty systems and support services through four major operating segments: Energy, Engineered Systems, Fluids, and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for nearly 60 years, our team of over 27,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under DOV.