The Manager, Process Innovation will be a member of PI Black-belt team supporting initiatives across all lines of business for Customer Solutions. Responsible for leading multiple Black-belt projects using Lean/Six Sigma strategies to meet all Operational and AOP requirements. Build meaningful personal relationships within the assigned core team members to foster environment of partnership and collaboration. Provide leadership in the planning, development, deployment and continuous improvement of Customer Solutions processes. Development of necessary metrics/controls to ensure that opportunities are properly solutioned and process changes are fully adopted/sustained. Responsible to ensure all developed processes meet the goals of the Customer Solutions Operation teams and all supporting organizations. Provide frequent communication on the performance of key processes and initiatives to Customer Solutions Leadership team.
- Establishes meaningful collaborative relationships with both internal and external Customer Solutions partners
- Maintains up-to-date knowledge of all initiatives they are managing with particular focus on financial performance
- Leads cross-functional team in successful completion of assigned BB projects - generating solutions to complex business problems through the utilization of fact-based, decision-making methodologies
- Develops and delivers presentations to communicate proposals, initiatives and progress
- Perform investigative evaluation of Process Improvement initiatives including, but not limited to, cost/benefit analysis, process analysis, data analysis, solutioning and implementation
- Identifies process improvement opportunities for the portfolio and provides preliminary sizing for prioritization
- Develop costs-based analysis to help justify costs associated with key process solutions
- Reflects functional understanding of company's core financial performance
- Responsible for meeting and exceeding timing, goals, and objectives on assignments
- 15-25% travel required with this role
