Manager - Portfolio Management

Job Description

Manager - Portfolio Management

#10th in Fortune Magazine's 2026 World's Most Admired Companies
#4th in Great Place to Work's Best Company To Work For 2025
#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers
Top GBS Employers for the Philippines (2025) by the Everest Group

At American Express, our culture is built on a 175-year history of innovation, and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role

Looking to join a team inTechnology that is dynamic, fast paced and forward looking Establish a new foundation inTechnology Vendor Management team where you will focus on delivering an outstanding value to the contractorend-to-end customer journey.

TheBusiness Process Services (BPS) Portfolio Managerwill lead a team of colleagues dedicated to alleviating administrative burdens that unnecessarily consume valuable resources within the Enterprise Technologies Services (ETS) Organization. You will do this by driving increased tool utilization/adoption and cost savings through automation, integration, service capability expansion, and increased efficiency/ease of use of the Contractor Workforce Your primary focus will be to mentor and develop your team to deliver outstanding service to our customers.

Responsibilities:

• Support team through upcoming changes related to the transition from existing tools to Fieldglass resulting in significant process changes.

• Lead daily inventory management and ensure all BAU processes are supported during changes while transitioning to new processes in parallel.

• Provide mentorship and feedback to direct reports to ensure growth of individual team members

• Run communication channels (Team Mailbox, Square page, and slack channels) for our different collaborators

• Build and execute process and user guide documentation to ensure seamless servicing

• Lead daily inventory of the Portfolio Management Database tool (PMDB) for BAU processes and define new inventory management while ensuring SLA is achieved

• Conduct a monthly internal audit or control process to analyze common trends, identify and mitigate risks and to ensure data quality of output.

• Lead monthly BPS team reporting to facilitate performance assessment to support business decisions.

• Identify automation opportunities and partner with Product Team to define and refine requirements

Minimum Qualifications:

• 3 - 4+ years experience supporting portfolio/project/product management

• 3 - 4 + years people leadership experience with demonstrated success in developing a successful team

• Strong customer service focus ensuring exceptional customer experience

• Proven experience in data analysis and analytical decision-making

• Excellent communication skills with the ability to engage, influence, and encourage business partners

• Excellent written & verbal communication

• Problem solving, organizational and analytical skills

Preferred Qualifications:

• Bachelor's Degree in related fields.

• Significant experience with Portfolio/Financial Management

• Experience with PMDB, PMT (Clarity), Ariba, Rally, Jira and other Portfolio tools preferred

• Experience with Agile and Scrum software development methodologies preferred

• Technology Vendor Management experience

Additional Details:

• Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig

• Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)

• Work From Home Requirements:

  • Must have at least 25 mbps internet connection plan / speed

  • Must have a private & quiet area to work at home

• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.