Manager, Model Risk Operations

The Global Risk Intelligence & Technology (GRIT) team is expanding its digital, reporting, and analytical capabilities to better support Model Risk Operations (MRO). We are seeking a Manager, Model Risk Operations (MRO), to design, enhance, and scale automated reporting, dashboards, and workflows that strengthen how model risk is monitored and communicated across the enterprise. This role sits at the intersection of data, technology, governance, and operations. You will collaborate with partners across actuarial, finance, risk, and engineering to streamline reporting processes, reinforce controls, and evolve our analytics ecosystem using tools such as Power Platform, Azure, Databricks, and emerging GenAI capabilities. You'll join a culture that encourages curiosity, innovation, authenticity, and continuous learningsupported by a flexible hybrid model that enables collaboration and balance.

Key Responsibilities

Automation & Reporting Development

• Build automated reporting solutions using Power BI, Power Apps, and Power Automate.
• Develop dashboards and operational workflows that support model lifecycle tracking, model issues management, remediation progress, and key risk indicators.
• Reduce manual effort through scalable, end-to-end automation.
  
  

Cloud & Data Engineering

• Support data ingestion, transformation, and validation using Azure and Databricks.
• Establish controlled, auditable, and scalable data models aligned with governance requirements.
• Identify thoughtful, compliant opportunities to leverage GenAI for documentation, testing, or analytical acceleration.
  
  

Model Risk Operations Support

• Ensure reporting outputs are accurate, complete, and audit-ready.
• Strengthen controls and validation processes that enable consistent and reliable reporting standards.
  
  

Collaboration & Stakeholder Engagement

• Partner with actuarial, analytics, finance, and technology teams many collaborating remotely to clarify requirements and iterate on reporting and workflow solutions.
• Document processes, logic, and workflows clearly to support transparency and operational readiness.
  
  

Required Qualifications

• 58 years of experience, ideally within financial services, insurance, or risk management.
• Experience in risk reporting, data automation, analytics engineering, or similar domains.
• Proficiency with Power BI (data modeling, DAX, dataflows), Power Apps, and Power Automate.
• Working knowledge of Azure, Databricks, or similar cloud environments for processing large datasets.
• Ability to manage multiple priorities with strong attention to detail, data quality, and controls.
• Strong communication and collaboration skills within digital-first and remote environments.
• Excellent collaborative and relationship building skills; showing tact and diplomacy in dealing with others.
• Demonstrated ability to adapt quickly to changing workflows.
  
  

Preferred Qualifications

• Familiarity with financial reporting related data quality controls and assurance.
• Exposure to Model Risk Management principles or model lifecycle frameworks.
• Experience with SQL, Python, or R for data preparation or analytics.
• Interest in GenAI/LLM-based tools for documentation or efficiency gains.
  
  

When You Join Our Team

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.
  
  

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [Confidential Information].

Working Arrangement

Hybrid