Manager

About Us

Korn Ferry is a global consulting firm that powers performance. We unlock the potential in your people and unleash transformation across your business—synchronizing strategy, operations, and talent to accelerate performance, fuel growth, and inspire a legacy of change. That's why the world's most forward-thinking companies across every major industry turn to us—for a shared commitment to lasting impact and the bold ambition to Be More Than.

Korn Ferry Digital Is a Scaled Product Business Unit Within Korn Ferry That Develops And Sells Our Suite Of Talent Products And HR Technology. The Korn Ferry Talent Suite Enables Organizations To Align Strategy And Talent Across The Full Workforce Lifecycle. Rather Than Addressing Talent Challenges In Silos, The Platform Connects Insights Across

• Organizational Strategy
• Talent Acquisition
• Assessment and Succession
• Leadership and Professional Development
• Sales and Service Effectiveness
• Total Rewards
  
  

Job Description

KEY RESPONSIBILITIES/ACCOUNTABILITIES

• Provides and satisfies first and second level system/application support for requests, questions and technical training issues.
• Manages and coordinates with vendors to provide uninterrupted service.
• Serves as the organization's point of contact for system/application issues, keeping current with ongoing developments and new technologies.
• Balance and organization of all systems/applications and user needs is a constant.
• User creation, password resets, access issues, status updates, configuration requests etc.
• Provides employee introductions to various systems/applications and training as needed.
• Establishes and provides guidelines for continuous group and one-on-one training and initiates ongoing follow-up with internal/external customers.
• Creates documentation and instructional guidelines for systems/applications procedures and usage.
• Proper case entry documentation into our case management system.
• Use tools to remotely access end user systems and perform corrective actions to resolve the user's problem.
• Handles both simple and complex troubleshooting issues.
• Delegates workload to ensure proper coverage based on daily volume.
• Ensures accessibility and acts a main point of escalation for operations
• Support Recruitment Team in selection process for new and replacement employees.
• Review team performance and provide corrective action plan/s – perform 1:1 coaching, provide support, motivation, and development of staff
• Partner with HR (salary actions, promotions, and terminations). Handle corrective or disciplinary measure concerns.
• Assist in conducting a regular training needs analysis for professional development of staff and business contingency.
• Identify opportunities for process improvement recommendations.
• Facilitate meetings to disseminate announcements, discuss policies and calibrate process.
• Perform administrative and workforce functions which include timekeeping, time off scheduling, training scheduling, shift scheduling, attendance, lateness record keeping and leave management
  
  

Professional Experience / Qualifications / Skills

• English language proficiency both spoken and written.
• Must possess superior oral and written communication skills.
• Excellent customer service skills.
• Must have 6-8 years of troubleshooting/support related experience.
• Must have at least 2 years of team management experience
• Must have at least 2 years of global stakeholder management experience
• Must demonstrate an ability to work independently, as a part of a team and thrive in an intense environment and handle multiple tasks.
• Attention to detail with excellent organizational and time management skills.
• Should be confident, articulate and experienced in handling sensitive/confidential matters.
• Able to anticipate and resolve problems, resourceful, proactive and service-orientated. Able to creatively think on your feet.
• Must be an expert in scheduling, especially in the case of fluid or conflicting priorities.
• Must be computer-literate (all Microsoft products)
• Ticketing System experience preferred.
• Recruitment technology experience preferred
  
  

Korn Ferry may use AI as part of its recruitment process, but all hiring decisions are made by humans.

Internal Mobility at Korn Ferry

If you currently work for Korn Ferry or one of our affiliates, you must be eligible to apply for a different position within Korn Ferry to use the Careers Site. If you accept such a position, your benefits programs and Human Resources policies may change. Please consult with your HR contact for the new position concerning application eligibility, including any immigration/visa needs, benefit programs, and HR policies applicable to that position.

Korn Ferry is an Equal Employment Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status or any other characteristic protected by federal, state, or local law.

Background Check Disclaimer

The successful candidate will need to complete background checks as part of our recruitment process, this may include criminal, education credentials, employment history, and other background information relevant to your employment qualifications