Senior Associate - Tech Operations Engineer

Job Description

Senior Associate - Tech Operations Engineer

9th in Great Place to Work's Best Workplaces in the Philippines 2026
10th in Fortune Magazine's 2026 World's Most Admired Companies
4th in Great Place to Work's Best Company To Work For 2025
Top GBS Employers for the Philippines (2025) by the Everest Group

At American Express, our culture is built on a 175-year history of innovation, and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role

As a Senior Associate, Technology Operations Support, you will be essential in providing enterprise services to ensure high levels of product availability for the customers and partners of American Express. Key responsibilities may include:

• Oversee system performance monitoring and proactively identifies and resolves complex issues to ensure optimal functionality

• Investigate and resolve critical incidents and problems in systems and services, including root cause analysis

• Implement remedies and preventative measures to maintain and enhance system integrity

• Manage application maintenance, including performance tuning, major enhancements, comprehensive backup and recovery processes, and developing and deploying preventative maintenance procedures

• Direct service support activities, including advanced access control, application installation, and retirement of outdated systems

• Monitor quality standards of documentation and reporting

• Collaborate with cross-functional teams to ensure adherence to quality standards during development and implementation phases

• Drive continuous service improvement by developing and maintaining best practices and knowledge repositories

• Coordinate disaster recovery testing and lead post-implementation reviews to ensure system resilience

• Collaborate and co-create effectively with teams in product and the business to align technology initiatives with business objectives

Minimum Qualifications:

• Bachelor's degree in Information Systems, Computer Science, Information Technology, and/or comparable experience advanced degree preferred. 4 + years of varied experience in software engineering or service delivery.

• Knowledge of distributed multi-tiered systems, algorithms, and relational databases

• Knowledge of data structures and associated components to support complex system functionality

• Knowledge of infrastructure technologies such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and components like servers, Java Virtual Machines (JVMs), databases, and networking solutions

• Knowledge of Information Technology Infrastructure Library (ITIL) and Capability Maturity Model Integration (CMMI) practice

• Experience in technology service delivery, application maintenance, or technical support

• Performance troubleshooting and tuning, experience implementing high availability solutions like Always on, Clustering, Mirroring etc.

• Experience with troubleshooting techniques for root cause analysis of issues.

• Experience working with monitoring tools - application performance monitoring, AIOps oran equivalenttool to improve overall efficiency.

• Experience withidentifying application/infrastructure risks and mitigationstrategyand the ability to work with a team to ensure risks are mitigated.

• Experience in one or more of the following: Programming languages, Networking, Linux/Windows, Mainframe, Middleware, Databases, cloud.

• Proficient verbal and written communication skills.

• Soft skills - analytical thinking, curiosity, continuous learning andimprovementattitude.

Preferred Qualifications:

• Certification in ITIL, Agile is a plus

• Public Cloud certification is a plus

• DevOps knowledge for highly available IT infrastructure.

• Experience in designing and coding for automation and troubleshooting purposes across multiple platforms and languages such as Java, HTML5, JavaScript, and .NET

• Building liveproductionAPIs and services.

• Hands-on expertise with application design, software development and automated testing.

• Experience with relevant business domain related functions.

Additional Details:

• Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig

• Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)

• Work From Home Requirements:

  • Must have at least 25 mbps internet connection plan / speed

  • Must have a private & quiet area to work at home

• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.