Our Global Operating Center located in Manila is pivotal to enhancing the Firm's operational efficiency and streamlining legal and business services support across our global network. Our center provides comprehensive administrative, financial and operational services across office operations, compliance and new business, finance, technology, human resources, innovation and marketing. By centralizing these critical functions, the center ensures consistency and quality in service delivery while reducing operational costs. Through its integrated approach, our Global Operating Center enables the Firm to focus on its core legal services, drive global growth and maintain high standards of client service across all offices.
Position Summary
The Manager, Recruitment provides frontline leadership for the HROD Recruitment team, ensuring the delivery of high-quality recruitment administration services in line with the function's service delivery vision, governance framework and agreed service standards.
The role leads a team responsible for implementing recruitment processes and supporting the overall strategy of the Recruitment Centre of Excellence and HR Operations teams. This includes overseeing recruitment activity across graduate, lateral and business services hiring.
The successful candidate will bring strong recruitment operations and people management expertise, with the ability to build team capability, manage workloads and ensure adherence to service metrics. The role requires demonstrated coaching and mentoring skills, together with a commitment to supporting the development and performance of team members.
Duties And Accountabilities
To perform this job successfully, an individual must be able to perform each essential duties listed below. These requirements listed below are representative of knowledge, skill and ability required for the position.
- Lead the effective operational management and delivery of recruitment services.
- Manage the team responsible for administering the Firm's global recruitment programs, including graduate, lateral, business services and partner recruitment activities.
- Ensure the team processes recruitment requests accurately and efficiently, understands local process variations and manages exceptions in accordance with established guidance.
- Assess and manage new process intake and extensions to existing services, taking account of team capacity, skills and capability.
- Partner with recruiters, recruitment agencies and other vendors on projects, tasks and issues relating to services delivered by the HROD Recruitment team.
- Represent the HROD Recruitment team in global recruitment meetings, projects, initiatives and stakeholder discussions.
- Provide clear leadership, direction and guidance to the team on process improvements, process interpretation, project delivery, reporting, legal and regulatory compliance, Firm initiatives and day-to-day operations.
- Implement and manage function-specific service-level agreements and key performance indicators, ensuring service standards are met consistently and resources are used effectively.
- Lead and implement operational changes that improve service quality, efficiency and candidate, hiring manager and recruiters experience.
- Address complaints and developmental feedback professionally, promptly and fairly, ensuring appropriate resolution for internal clients. Recognize and respond appropriately to positive feedback.
- Foster clear communication, collaboration and alignment among relevant stakeholders and local management.
Supervisory/Management
- Manage and review work allocation and ensure that there is business continuity in the delivery of services to our employees. Ensure that there is an established succession plan and prepares readiness of team members
- Responsible for team members development - create and coordinate upskilling programs to support career progression and growth of team members within the stream
- Promotes team engagement and manage employee relations within and across the stream
- Manage performance evaluation process, conflict resolution, staffing and disciplinary issues of team members.
- Responsible in managing the development of the team by leading objective setting and conducting performance discussions
- Conducts coaching, mentoring and feedback sessions to address performance gaps
Qualifications
- Bachelor's/College Degree
- Minimum of 3 to 5 years of progressive work experience in the functions, with a minimum of 3 years of supervisory experience
- Comprehensive knowledge of captive shared service operations
- Strong operations and change management skills, including experience in designing, re-designing, and implementing procedures and processes
- Excellent communication skills – written and verbal – and ability to work at all levels
- Must have strong ServiceNow, Workday, and MS Office skills, with high proficiency in analyzing operations performance metrics
- Amenable to work in rotating shifts (APAC, EMEA and Americas time zones), Hybrid set-up
Essential Job Requirements
- Strong global mindset, experience working in a global organization or shared services industry
- High emotional intelligence and ability to understand and navigate a professional services partnership with diverse stakeholders at all levels
- Persuasive and able to manage multiple areas and changing priorities in a fast-paced environment to achieve a way forward
- Able to drive change and transformation
- Client service oriented, strong judgment and decision making skills
- Self-motivated and achievement oriented
This role reports to
Senior Manager - Human Resource Shared Services
Equal Opportunities
White & Case is committed to creating a fair workplace. It is our Firm's policy to recruit, employ, train, compensate, and promote without regard to race, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.
If you require assistance and/or adjustment to participate in our application and/or interview process, please email us. We will be happy to work with you.
The Firm may modify and amend any job description at any time in its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.
The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.
Note to Recruitment Agencies
Our internal Recruitment team manages all aspects of lateral hiring. All agencies must have signed terms of business—specific to the relevant office—before submitting any candidates. CVs or applications sent directly to White & Case partners or employees will also not be considered formal introductions. If you have questions, please contact the relevant Recruitment team. We work with our preferred suppliers when engaging agencies.
