Manager - Business Operations

About Us:

Join our World of Talent.

Global, culturally diverse, inclusive, and innovative - welcome to AMS, where talent is our world. Over the last two decades, AMS has redefined the landscape of talent outsourcing and consulting. From pioneering the concept of RPO to continually revolutionising how organisations approach talent acquisition, AMS stands as a world leader in the industry.

Committed, engaged, and inspired, we feel a real sense of belonging, and all have one thing in common: a real passion for talent. Become part of this world and make a difference with us.

https://www.weareams.com/

The Role:

Our role is an opportunity for you to play a critical part in shaping the future of our organisation by developing and implementing innovative strategies that support our business objectives. We want to hear from you!

The Business Operations Manager (BOM) will work within mid to large size complex accounts with multi-region, service line and operating in regulated environment. The role will report to the Senior Manager, Business Operations or Head of Business Operations and will partner with Client Services leadership and specialist teams to drive operational excellence and innovation. They will support the Client Services account leaders in driving the achievement of the business area's commercial and people strategy; managing their team to fulfil all contractually agreed quality thresholds. The role will work collaboratively to drive a globally consistent approach, looking for opportunities to consolidate activities and operationalise best practice.

Key Accountabilities:

Things you will do:

• Engage with Specialist Teams to drive operational excellence and alignment with best practice ensuring a consistent companywide approach as directed by Head of Business Operations.
• Responsibility for production of Monthly and Quarterly Business Review Reporting packs by working closely with Insights & Intelligence specialist teams and subsequent delivery to Client Services leadership including Head of Business Operations. Identify any operational or commercial issues ahead of service review.
• Validate forecasts, in-flight forecast sentiments, invoicing, income accruals, discretionary spend working closely with Finance specialist teams and Head of Business Operations to be included in Client Services MBR and budgeting cycle.
• Support the review of key Performance Indicators and analyse data to identify trends and issues. Review SLA performance and identify root cause analysis of any variances, identify remedial actions and oversee implementation through to resolution.
• Develop account-specific client continuous improvement plans as part of overall account plan and lead on implementation.

Skills & Experience:

You'll need to demonstrate:

• Support the scope, governance, and compliance of the contract through team activity
• Ensure team's compliance to the AMS Risk Management Framework and Account governance framework, including the identification and management of risk.
• Ensure team's compliance with legislation affecting area of work (e.g., age discrimination, IR35/The Good Work Plan, OFCCP, data management techniques or similar local legislative requirements)
• Support with hiring approvals, promotions, succession planning, restructures, location strategy.
• Share with Senior Manager/Client Services Director any continuous improvement opportunities identified by self or team including opportunities for process improvement, service enhancement, financial improvement, related strategic projects and increasing the scope of the service within account.
• Leading, managing, and coaching indirect team members to ensure consistent performance

Other:

Why AMS

At AMS, we recognise the value of different perspectives and experiences in prompting innovation, sparking creativity, and solving problems.

We come from every walk of life, and our culture is open and inclusive. Our people enjoy flexibility, autonomy, and being trusted to work their way. We offer you career opportunities in every direction you want to explore. It's our world but you can do it your way.

We offer:

• Full training and support
• High value and challenging work
• A vibrant, diverse, and collaborative culture
• Flexible working
• A competitive reward and benefits package*
• The opportunity to embark on a recruitment career with one of the world's leading recruitment companies

*Details may vary slightly depending on your location, local labour law, etc.

Our culture of inclusion and belonging.

We welcome applications from people of all backgrounds, and all aspects of employment are based on merit, qualifications, and business needs. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

If you require any accommodations or have any accessibility needs, please reach out via email

[Confidential Information] or make a member of our Talent Acquisition team aware at any time.

Hit the Apply now button to get your journey started!