Job Summary
KDCI Outsourcing is seeking a
Luxury Travel Consultant to deliver high-touch, concierge-level service to high-value clients. This role is responsible for managing complex travel arrangements using Amadeus GDS, including flight and hotel bookings, ticketing, and itinerary management. The position follows a potential shifting schedule aligned with UK time and requires availability for weekends and holidays to ensure uninterrupted support for traveling clients.
Key Responsibilities
Travel Booking & Research
- Research and propose personalized itineraries, including flights, hotels, and ground transportation.
- Use Amadeus GDS to book flights and hotels, manage queues, issue tickets, and process re-issues.
- Ensure all bookings are accurate, cost-effective, and aligned with client preferences.
Client Communication & Service
- Communicate professionally via WhatsApp, email, and phone, ensuring clarity and discretion.
- Monitor in-trip clients to ensure seamless travel experiences and resolve issues promptly.
- Provide culturally sensitive, concierge-level service to high-net-worth individuals.
- Engage directly with clients during weekends, offering real-time travel advice and solutions.
Operations & Issue Management
- Oversee Amadeus GDS ticketing queues during assigned shifts and process urgent ticketing tasks.
- Proactively identify and resolve booking or travel-related concerns to prevent disruptions.
- Maintain high responsiveness and accountability during weekend and holiday operations.
Administrative & CRM Support
- Log all bookings, notes, and client communications accurately in the CRM system.
- Coordinate with the Accounts team on invoicing, payment follow-ups, and reconciliation.
- Ensure all documentation is professional, well-organized, and client-ready.
Supplier Coordination & Market Insight
- Liaise with luxury service providers (e.g., hotels, drivers, concierge teams) to fulfill complex travel requests.
- Represent the company professionally while building strong supplier relationships.
- Stay informed on luxury travel trends and key destinations (e.g., London, Italy, France, NYC, Spain).
Job Requirements
- Minimum 2+ years of experience in luxury travel, concierge services, or a related role.
- Proficiency in Amadeus GDS for flight and hotel bookings (hard requirement).
- Familiarity with fare rules and basic ticket re-issues.
- Experience directly supporting high-net-worth clients with proactive, solutions-driven service.
- Prior experience as an Executive Assistant (EA) supporting complex travel arrangements is highly valued.
- Experience handling multi-channel client communication (WhatsApp, email, phone).
- Strong attention to detail in creating client-ready itineraries and proposals.
- Ability to work independently, including weekends and holidays.
- Exposure to concierge-style services such as restaurant reservations or private transfers.
- Reliable availability to support weekend and holiday operations.
